Principal Technical Consultant – ServiceNow DevOps & Integrations; Hybrid TC​/BPC

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a Principal Technical Consultant specializing in Service Now Dev Ops and Integrations , you will serve as both a technical leader and a business process advisor . You will guide customers through their Dev Ops transformation journey—ensuring solutions are technically sound, process-aligned, and strategically impactful.

This hybrid role combines deep technical expertise in Dev Ops, toolchain integrations, and Service Now architecture with business process consulting to ensure technology delivers measurable business outcomes.

• Lead customer workshops to define Dev Ops strategy, governance, and process alignment with enterprise objectives.
• Architect, design, and implement Dev Ops Change Velocity, CI/CD pipeline integrations, and end-to-end toolchain orchestration (e.g., Git Hub, Git Lab, Jenkins, Azure Dev Ops, Jira).
• Drive adoption of configuration-over-customization approaches to reduce technical debt and increase agility.
• Translate business outcomes into epics and user stories with clear acceptance criteria.
• Define and implement KPIs, metrics, and maturity models to measure Dev Ops adoption and success.
• Serve as a trusted advisor to executives, providing best practice, adoption frameworks, and transformation recommendations.
• Oversee technical and process deliverables across multiple work streams, ensuring solutions are scalable, secure, and performant.
• Mentor and coach consultants, partners, and customer teams to build long-term Dev Ops and ITSM capability.
• Contribute to reusable assets, frameworks, and thought leadership that scale Service Now Dev Ops across the ecosystem.

• 8+ years of Service Now experience across ITSM and Dev Ops workflows.
• Proven expertise in Dev Ops Change Velocity, pipeline integrations, and enterprise tool chains .
• Strong experience in integrations (REST, SOAP, APIs, Webhooks).
• Familiarity with Dev Ops methodologies, Agile, ITIL v4, and enterprise operating models.
• Excellent facilitation skills with executives and stakeholders.
• Strong communication, leadership, and mentoring abilities.
• Service Now certifications including Administrator, CIS-Dev Ops, and CIS-ITSM.
• ITIL v4 Managing Professional or Strategic Leader preferred.

FD21

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here () . To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact  for assistance.

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.