Onsite Technical Support & Sales Representative

Onsite Technical Support & Sales Representative

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This position requires newly hired Technical Support and Sales Representatives.

Pay Rate: $20.00/hour base pay

Schedule: 5 days/week (average) Full Time

Pay Structure: $20/hr base pay (guaranteed) + Pay Per Experience (PPX) model – incentive pay based on positive customer outcomes; top experts can earn up to $32+/hour. You will transition to PPX after 4–6 weeks of training.

Benefits & Perks:

• Base pay guaranteed and paid biweekly. Earned pay can be accessed early.
• Sales performance bonuses.
• 3–4 weeks paid training; hands‑on instruction in customer service, tech problem solving, and selling skills.
• Generous medical, dental and vision benefits after 30 days.
• 401(k) with 100% match up to 3% and 50% on the next 2% after 1 year.
• Additional health benefits (heart health, diabetes management, healthcare advocacy).
• Employee discount program on everyday products and services.

Responsibilities:

• Evaluate and troubleshoot customer concerns.
• Identify technical issues and deploy solutions with clear, courteous, and accurate communication.
• Utilize call‑center technology to record, track, and report customer issues.
• Meet goals and grow with feedback and coaching.
• Complete 3–4 weeks of classroom training and 2–4 weeks of floor training with peers.
• Sell Asurion smart‑home and other products on every call.
• Spend 4–8 hours daily at a computer in a high‑noise call‑center environment, using headset 90% of the time.
• Escalate calls appropriately when needed.
• Demonstrate integrity, active listening, accurate information, and alignment with Asurion values.

Qualifications:

• High school diploma or equivalent.
• Strong knowledge of software troubleshooting techniques.
• Ability to achieve sales and customer experience goals.
• Sales activity goals must be met.
• Competence to retain knowledge and solve customer concerns.
• Strong attention to detail while multitasking with speed and accuracy.
• Excellent phone etiquette and communication skills.
• Flexibility to adapt to customer, business, and team needs.
• Reliable attendance and performance record.
• Computer literacy and typing speed of 25–35 words per minute; ability to learn call‑center software.
• Passing hiring assessment (soft‑skill scenario modeling and product knowledge).
• Existing knowledge or willingness to learn multiple hardware platforms and operating systems (Windows, Android, Blackberry OS, iOS, wireless technology, etc.).

Location: On‑site at our location (not remote).

About Asurion:

At Asurion, every individual is a leader. Our 5 Leadership Principles—Put Customers First, Play A Team Sport, Take Ownership, Collaborate and Then Commit, Reach Full Potential—guide our interactions.

Asurion helps more than 300 million people worldwide unlock the full potential of their technology. We provide comprehensive protection, smart tech help, and support across carriers, retailers, and pay‑TV providers.

Seniority Level: Entry level

Employment Type: Full-time

Job Function: Information Technology;
Industries: IT Services and IT Consulting