Campus Tech Support Spec

Campus Tech Support Specialist I

Position Number: HR

Posting Number: S3667P

Location: Orlando, FL 32825 - East Campus

Position Type: Staff – Part‑Time

Employee Class: C3‑Staff PT (ed. support)

Grade: 2023

Exemption Status: Non‑Exempt

Salary: $17.92 per hour

Working Hours: 24–29 hours per week (flexible schedule, Monday–Friday 7 am–7:30 pm)

Work Arrangement: Majority onsite, occasional remote.

Driver's License Requirement: Not applicable

• Coordinate delivery and support of classroom technology needs.
• Assist students and faculty with computer support and instruction.
• Provide workshops and small‑group training on computer/instructional technologies.
• Provide technical assistance to faculty/staff.
• Provide online/phone technical assistance via help desk.
• Assist in setup and maintenance of computer hardware.
• Assist in resolving equipment, software, network, virus, and other problems.
• Assist in providing security and management of the laboratory.
• Maintain statistics related to users, facilities, and equipment usage.
• Make recommendations to supervisor of needed workshops, training aids, hardware and software.
• Assist in inventory of area software/hardware.
• Coordinate off‑campus material used by other campuses.
• Receive and “book” requests for use of audio‑visual material and equipment.
• Log bookings daily, monthly, and for the entire session on the computer.
• Perform inventory control and documentation.
• Perform other related duties as assigned.

Minimum Education: High school diploma or GED.

Required

Minimum Experience:

General office experience; proficiency in computers.

Preferred Experience: Experience providing technical support; customer service experience; help‑desk environment.

• Knowledge of various administrative, clerical, and support activities.
• Knowledge of computers and their different programs and operations.
• Knowledge and skill in the operation of office equipment, VCRs, computers, televisions, and audio‑visual equipment.
• Good communication skills and interest in working with students.
• Skill in the use of personal computers and related software.
• Ability to communicate orally and in writing.
• Ability to operate Microsoft Office programs.
• Ability to work with minimal supervision.
• Ability to relate effectively with others.
• Ability to work in a structured environment with a high degree of attention to detail.
• Ability to maintain files and records and perform a variety of tasks.

This job primarily operates in a professional office environment. The employee will routinely operate standard office equipment including but not limited to computers, keyboards, mice, phones, photocopiers, printers, scanners, filing cabinets, and fax machines. Noise level is usually quiet to moderate. Typical physical requirements include staying stationary, moving, reaching, positioning, limited lifting (5–15 lb). Responsibilities involve frequent communication, discretion, judgment, memory, confidentiality, problem solving, and decision‑making.

The college provides accommodations for disabilities.