IT Service Desk Analyst

it service desk analyst (japanese speaking)

join to apply for the it service desk analyst role at teksystems
.

seeking a candidate who is fluent in speaking japanese as this person will be assisting with handling issues/tickets for their japan operation. If there are no tickets needing japanese speaker, this person will assist with the normal day‑to‑day tickets for us based users. This person will be providing services to internal hilton employees. They will work through incoming calls and emails.

They will be creating tickets through servicenow. The main priority is first call resolution.

• primary point of contact for hilton grand vacations internal customer issues per approved sla metrics.
• monitors progress of incidents and problems, and provides timely updates to customers, it personnel, and leadership team.
• performs best practices application and systems diagnosis and troubleshooting techniques to resolve all service impacting issues.
• coordinates and escalates complex issues to escalation and leadership teams when necessary.
• works with peers and management to resolve technical issues.
• documents all communication in the ticketing system, and updates customers regularly on active tickets.

• technical school, university, or college education in a technology concentration (experience may substitute).
• understanding of monitoring, managing, and maintaining local and remote customer applications and services.
• working knowledge of network and systems administration, and recommended troubleshooting techniques.
• ability to quickly and efficiently address customer needs or escalating to escalation team for prompt resolution.
• excellent verbal and written communication skills with ability to build relationships at all levels of the organization.
• working understanding of the itil framework.
• energetic, responsible, self‑motivated, and able to work in a team environment under minimal supervision.
• exceptional customer service skills.
• keen attention to detail.
• effective prioritization and ability to perform service desk tasks in a fast paced environment.
• excellent analytical, organizational, and technical skills.

6‑month contract to hire. Shift schedule: tuesday‑saturday 7 pm‑4 am est (sunday/monday off). Remote.

$20.00‑$30.00 per hour.

• medical, dental & vision
• critical illness, accident, and hospital
• 401(k) retirement plan – pre‑tax and roth post‑tax contributions available
• life insurance (voluntary life & ad&d)
• short‑term and long‑term disability
• health spending account (hsa)
• transportation benefits
• employee assistance program
• time‑off/leave (pto, vacation or sick leave)

orlando, fl – fully remote.

this position is anticipated to close on jan 5, 2026.

service desk, servicenow, active directory, password, troubleshoot, windows, remote, ticket, japanese, bilingual.

the company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.