Order Fulfillment Specialist

Company Overview

At Mitsubishi Power, we’re not just building better clean energy technologies; we’re architecting a better future. Our team is boldly redefining power generation to accelerate the world’s energy transition. We operate as one team, pushing toward our vision of the future. We value problem solvers, prioritize collaboration, and support each other in an inclusive culture built on accountability and authenticity by demonstrating our values:
Safety, Family, Innovative, Inclusive, Accountable & Courageous. Together, we’re building the future we all aspire to – making net zero a reality.

Receives, processes, tracks, and reports the status of customer quote requests and orders in accordance with Mitsubishi Power customer service standards. Maintains communication with all groups and organizations contributing to the fulfillment of material demands. Handles multiple quotes and orders simultaneously while prioritizing work based on schedule demands. This position is an entry-level role that requires handling requests and providing customer service, guidance, and routine support for products and/or programs.

• Receive and process customer inquiries while ensuring that information is clearly transferred to all related teams.
• Regularly provide status reports for outstanding inquiries.
• Prepare and review quotes/proposals.
• Receive, prioritize, and process customer orders.
• Generate specific and clear customer requirements to all implementing organizations.
• Regularly provide status reports for outstanding orders.
• Schedule and release orders for shipment in accordance with Mitsubishi Power policies and customer requirements.
• Prepare invoice/billing documents per order terms.
• Provide prompt resolution of customer issues regarding warranty, suspense, deficiencies, and other contract/purchase order issues.
• Provide after hours support for outages and emergencies.
• Work closely with the LTSA and Sales teams to develop and establish a centralized tracking system (historical – current – planning).
• Coordinate efforts with support functions and contribute to process improvements.
• Assist with investigations and resolution of routine problems.
• Coordinate with other internal departments to meet customer needs.
• Support Customer Master entry and/or maintenance.
• Provide feedback to higher-level personnel on important customer issues.
• Perform other duties as required.

• Ensure systems of record are fully utilized, maintained, and accurate.
• Comply with all safety policies, practices, and procedures, reporting unsafe activities to Management and/or Human Resources.
• Participate in proactive team efforts to achieve departmental and company goals.
• Contribute to building a positive team spirit.
• Maintain a valid driver’s license and passport.
• Communicate effectively with all levels of employees.
• Protect confidential information.
• Ensure proper control of Export Controlled Data per Mitsubishi Power policy and federal/state laws.
• Maintain the highest degree of honesty and integrity at all times.

• Education/
  
  Experience:
  
  Bachelor’s degree in a technical or business-related field or equivalent combination of education and experience. Minimum 3 years of directly related experience and/or training.
• Knowledge:
  Basic understanding of power plant operation, manufacturing techniques, and capabilities.
• Language
  
  Skills:
  
  Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations.
• Mathematical
  
  Skills:
  
  Ability to work with mathematical concepts such as probability, fractions, percentages, ratios, and proportions.
• Reasoning Ability:
  Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Computer
  
  Skills:
  
  Proficiency in database, project management, spreadsheet, and word processing software.

Regularly required to stand, walk, bend, talk, and hear. Must frequently lift and/or move up to 25 pounds and occasionally up to 50 pounds. May be exposed to toxic or caustic chemicals and loud environments. Adherence to safety procedures, including PPE…