IT Engineer, IT Support, Systems Administrator

AA Metals, Inc. is one of the largest and fastest growing distributors of quality aluminum and stainless products with four operational centers globally. We source from mills around the world and stock metals in our strategically located warehouses in North America. We have twice been recognized by Inc. Magazine as one of the fastest growing U.S. companies. With a strong focus on excellence, innovation, and customer satisfaction, we are dedicated to sourcing and delivering metal solutions that meet the diverse needs of our clients.

This position provides hands‑on support for IT hardware infrastructure while applying a solid working knowledge of software applications. The role focuses on the deployment, maintenance, and optimization of physical IT assets, along with supporting operating systems, enterprise applications, and end‑user technologies. The individual will troubleshoot issues and develop effective solutions across both hardware and software environments.

• Install, configure, maintain, and troubleshoot servers, desktops, laptops, and peripheral hardware.
• Manage enterprise‑class hardware platforms, including servers, storage, and networking equipment.
• Perform hardware diagnostics, repairs, upgrades, and preventative maintenance.
• Support data center and on‑premises infrastructure, including rack/stack, cabling, and power management.
• Coordinate hardware lifecycle management, including procurement, deployment, and asset tracking.
• Install, configure, and support Windows and Linux operating systems.
• Assist with server builds, virtualization platforms, and basic cloud‑connected infrastructure.
• Support Active Directory user and device management.
• Perform system updates, patching, and performance monitoring.
• Provide support for standard business software applications (e.g., Microsoft Office, collaboration tools, line‑of‑business applications).
• Assist with software installations, upgrades, licensing, and troubleshooting.
• Work with application owners and vendors to resolve technical issues.
• Support basic scripting or automation tasks as needed.
• Provide Tier 2 technical support for hardware‑ and software‑related issues.
• Support desktop and laptop deployments, imaging, and refresh cycles.
• Document system configurations, procedures, and troubleshooting steps.
• Follow IT best practices for security, compliance, and change management.

Bachelor’s Degree in Information Technology, Computer Engineering, or a related field, or equivalent professional experience.

• 3–5 years of experience in IT engineering or technical support roles with a strong emphasis on hardware.
• Experience supporting enterprise or mid‑sized corporate environments preferred.

• Operating Systems:
  Windows 10/11, Windows Server; basic Linux knowledge
• Networking:
  Basic understanding of LAN/WAN, switches, routers, and cabling
• Virtualization:
  Working knowledge of VMware, Hyper‑V, or similar platforms
• Software Applications:
  Microsoft Office / Microsoft 365 and common enterprise applications
• Troubleshooting:
  Strong diagnostic and problem‑solving skills
• Documentation:
  Ability to create and maintain technical documentation

• Experience with hardware vendors such as Dell, HP, or Lenovo
• Familiarity with backup solutions and basic disaster recovery concepts
• Exposure to cloud platforms such as Azure or AWS
• Strong attention to detail and organization
• Ability to work independently and as part of a team
• Effective communication skills with technical and non‑technical users
• Willingness to learn and adapt to new technologies