Bilingual Onsite Technical Support & Sales Representative

Bilingual Onsite Technical Support & Sales Representative

Join to apply for the Bilingual Onsite Technical Support & Sales Representative role at Asurion
. Must be bilingual in English and Spanish.

Pay Rate: $20.00 /hour base pay.
Bilingual Bonus: $1.00 /hour.
Schedule: 5 days/week (average) Full Time.

• $20/hr base pay guaranteed.
• Pay Per Experience (PPX) Model – incentive pay based on positive customer outcomes. Top experts make up to $32+/hr.
• 3-4 weeks paid training. Early access to earned pay.
• Generous medical, dental, vision benefits after 30 days of employment.
• 401K with 100% match up to 3% and 50% on the next 2% after 1 year.
• Additional health benefits such as heart health, diabetes management and healthcare advocacy.
• Employee discount program on everyday products and services.

• Evaluate and troubleshoot customer concerns.
• Identify technical issues and deploy solutions with efficient, clear, courteous communication.
• Utilize call center technology to input, track, and report customer issues.
• Meet goals and grow from feedback and coaching.
• 3-4 weeks of in‑class training, followed by 2-4 weeks of floor training paired with peers.
• Sell Asurion smart home and other products on every call.
• Work 4‑8 hours daily in a call center environment.
• Escalate calls appropriately when needed.
• Demonstrate integrity in serving, solving, and selling customers with Asurion's values.

• Minimum education:
  
  High school Diploma or equivalent.
• Strong knowledge of software troubleshooting techniques.
• Ability to achieve sales and customer experience goals.
• Competency in memorizing product offerings and customer information.
• Strong attention to detail while multitasking with speed and accuracy.
• Excellent phone etiquette and communication skills.
• Flexibility to adapt to customer, business, and team needs.
• Reliable attendance and performance track record.
• Computer literacy and typing speed of 25‑35 wpm; ability to learn call center software.
• Passing hiring assessment (soft‑skill scenario modeling and product knowledge).
• Existing knowledge of multiple hardware platforms and operating systems or willingness to learn.

This is not a remote position; the Technical Support Representative must work on‑site at the Asurion location.

At Asurion, every one of us is a leader, from individual contributors to senior team members. We use our five Leadership Principles to guide our interactions.

• Put Customers First
• Play a Team Sport
• Take Ownership
• Collaborate and Then Commit
• Reach Full Potential

#asurioncareers