Senior Application Engineer – Workforce Management

Job no: 653449
Work type: Regular (Full-Time)
Location: Orlando
Categories: Information Technology, UDX - Professional Generic

The Senior Application Engineer will be a member of the Digital & Technology, Parks Technology team supporting Workforce Management Technologies for Universal Destinations and Experiences. The role will define, configure, develop, test, analyze and maintain the UKG WFM Pro and UKG Workforce Central Timekeeping, Scheduling, Attendance, Data Hub and Analytics applications and future modules as well as the time clocks. Responsibilities include gathering requirements, configuring solutions, writing interfaces in WIM/BOOMI, testing, analyzing, and supporting workforce management systems, and researching, designing, documenting, and modifying software specifications throughout the production life cycle.

• Provide a system support role for day‑to‑day operations, including monitoring, troubleshooting, and performance analysis in a 24x7 environment.
• Analyze UKG and other application requests that may require change, configuration, and testing of new functionality, and create or update design documents, unit testing, implementation plans, and testing new functionality for small to medium processes and/or functions.
• Collaborate with internal and external partners in the conceptualization and development of solutions, working independently with vendors, business partners, and technology teams on projects, support, application development, and standardization to implement high quality, scalable and extendable solutions using UKG or other applications while adhering to best practices.
• Participate in the definition, development, and documentation of business requirements, objectives, deliverables, and specifications on a project‑by‑project basis in collaboration with internal users and departments.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Perform other duties as assigned.

Bachelor’s degree in MIS, Computer Science, Information Technology, or Business is preferred.

• 5+ years experience with configuration and support of UKG Pro WFM, Workforce Central 8.0 or higher (prefer WFC 8.1).
• 5+ years experience with configuration and support of UKG Advanced Scheduler and Forecasting.
• 5+ years experience with configuration and support of UKG Workforce Leave including attendance.
• 3+ years experience with UKG Workforce Integration Manager and/or BOOMI Integration Services.
• 3+ years experience with UKG application server maintenance and product installation.
• 3+ years experience with Service Release installations and upgrades.
• 3+ years experience with configuration of UKG Pro WFM Dashboards & Tiles.
• 3+ years experience with configuration and support of UKG Data Hub.
• 3+ years experience supporting and configuring UKG Time clocks within UKG Pro WFM.
• 2+ years experience with UKG custom report writing.
• Experience conducting analysis of business processes and recommending improvement or efficiencies.
• Solid experience with development tools and Microsoft Office.
• Skilled with SQL and complex technical solutions.
• Good understanding and execution of monitoring and alerting practices.
• Good understanding of data integration tools and experience working with at least one tool.
• Estimating work or project effort for proposed solutions.
• Systems and Business Analysis skills.
• Problem Solving and Decision Making abilities.
• Excellent written and verbal communication skills with non‑technical staff and interdisciplinary teams.
• Customer Service Oriented, flexible and analytical thinking.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures.
• Reasoning ability: interpret instructions, define problems, collect data, establish facts, draw conclusions.
• Demonstrates a mature sense of urgency, ownership, can‑do attitude to deliver results accurately and timely in a dynamic work environment.
• Ability to manage a high volume of detail with excellent accuracy.
• Strong track record meeting targets and objectives.
• A…