Manager, IT - CRM & Loyalty

At Signature Aviation, we are modernizing our enterprise technology landscape to create secure, scalable, and connected systems that power our global operations and customer experiences. The Manager, Technology Solutions, leads the delivery, optimization, and support of critical enterprise applications spanning Finance, Commercial, and Customer domains, including ERP, CRM, Loyalty, and Payment systems.

This role oversees a team of IT professionals responsible for driving operational excellence, enabling real-time integrations, and ensuring compliance across platforms. The ideal candidate combines technical depth with strong business acumen, is able to align technology solutions with strategic priorities, enhance system interoperability, and lead a team that delivers measurable business value across finance and commercial functions.

• Oversee the delivery, enhancement, and support of enterprise platforms, including ERP (Infinium AS400, SAGE, Corridor, Coupa), CRM (Microsoft Dynamics 365), Loyalty (iBS iLoyalty), and Payment Systems (PAX, PCI-compliant platforms).
• Ensure reliability, scalability, and performance of critical systems that support both corporate and customer-facing processes.
• Manage application upgrades, integrations, and new feature rollouts aligned with business priorities and IT governance standards.

• Drive seamless integration across ERP, CRM, Loyalty, OMS, and Digital Storefront systems to enable a unified data and process flow.
• Partner with enterprise architects and cross-functional teams to design API-first, event-driven, and cloud-optimized integrations.
• Lead modernization initiatives that transition legacy systems toward scalable, cloud-based platforms.

• Lead, mentor, and grow a team of IT professionals specializing in finance, payment, and commercial technologies.
• Set clear priorities, manage workloads, and foster collaboration across technical and business functions.
• Build a culture of accountability, continuous learning, and innovation within the team.

• Manage delivery of multiple concurrent initiatives, including system migrations, process automation, and new solution deployments.
• Establish delivery frameworks that ensure on-time, on-budget execution with high stakeholder satisfaction.
• Oversee change management, testing, and deployment activities to minimize operational disruptions.

• Ensure adherence to PCI-DSS, SOX, GDPR, and other relevant security and regulatory frameworks.
• Partner with Info Sec to implement data privacy, access control, and system monitoring measures.
• Develop and track KPIs, SLAs, and audit controls to maintain a compliant, secure technology environment.

• Manage vendor relationships for ERP, CRM, loyalty, and payment systems, ensuring value, support quality, and SLA performance.
• Collaborate closely with Finance, Commercial, Operations, and Digital teams to translate business needs into scalable technology solutions.
• Provide executive reporting on platform performance, project progress, and technology roadmaps.

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.

Signature provides a variety of benefits, programs, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans.

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

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