Executive IT Support​/Help Desk

The Technology Solutions Analyst is a strategic, client-facing technology expert who ensures seamless, high-touch support for executive-level users and high-profile stakeholders. This position requires advanced technical knowledge, autonomous decision-making, and a proactive approach to resolving complex IT issues in a highly dynamic, confidential environment. This role requires exercising discretion and independent judgment in planning and delivering customized IT services, driving technology optimization to enhance C-suite productivity.

• Lead executive support engagements by designing and implementing tailored IT service strategies based on individual needs and business‑critical timelines.

• Serve as the primary escalation point for high‑visibility support matters, applying expert judgment to resolve issues where standard protocols are insufficient.

• Evaluate and improve IT support methodologies for high‑impact stakeholders; proactively identify patterns and implement long‑term technical solutions.

• Independently analyze and resolve complex problems involving cross‑platform systems (Windows, macOS, iOS, Android), enterprise applications, and executive hardware configurations.

• Apply advanced troubleshooting techniques across productivity software (Microsoft 365, Apple iWork), video conferencing systems (Zoom, Webex, Logitech), and mobile device management solutions.

• Serve as a subject matter expert (SME) on evolving digital tools used by the executive team; evaluate new technologies and recommend enhancements.

• Provide both remote and on‑site support services using discretion and adaptability to minimize disruption to executive operations.

• Manage high‑priority service requests with minimal oversight, exercising judgment to triage and resolve issues based on business impact and urgency.

• Maintain flexible availability, including after‑hours support as needed to accommodate executive schedules.

• Exercise a high degree of confidentiality and tact in handling sensitive data and executive communications.

• Ensure secure handling of devices, credentials, and network access in compliance with internal governance and external regulatory standards.

• Develop and maintain detailed documentation of solutions, configurations, and system optimizations in enterprise ticketing and knowledge systems.

• Contribute to the continuous improvement of white‑glove IT support policies and service delivery models.

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline (or equivalent combination of education and progressive experience).

• Minimum of 5 years of hands‑on IT support experience, including 2 years supporting executive or VIP users in high‑demand environments.

• Expertise in Microsoft Windows, macOS, Office 365, iOS/Android, remote desktop tools, and enterprise conferencing platforms (e.g., MS Teams, Cisco, Logitech, Etc.).

• Strong knowledge of network connectivity (VPN, LAN/Wi‑Fi), endpoint security, and system integration practices.

• Certifications such as Microsoft 365 Modern Desktop Administrator, Apple Certified Support Professional, or ITIL v4 are preferred.

• Ability to work independently, exercise sound judgment, and prioritize tasks with minimal supervision.

• Exceptional interpersonal communication and client service skills.

• Ability to travel regionally (20–30%) as needed.

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.

Signature provides a variety of benefits, programs, and resources…