Senior Inbound Product Manager | Data AI

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Service Now is seeking a Product Manager, Data for AI to help deliver foundational data capabilities that power AI and Generative AI experiences across the Now Platform.

This role focuses on execution and delivery of data-for-AI platform features, working closely with engineering, design, and cross-functional partners to ensure AI solutions are scalable, governable, and trustworthy.

This is an ideal individual contributor role for a product manager with experience in data or AI-adjacent domains who is looking to deepen platform product skills while contributing to Service Now’s AI Foundations and Responsible AI strategy.

• Own and execute well-defined problem areas within the Data-for-AI product roadmap to achieve well-defined OKRs.
• Define product requirements with a thorough understanding of AI Practitioners, translating product strategy into clear requirements, user stories, and acceptance criteria for engineering teams.
• Partner with engineering and UX to deliver high-quality platform capabilities on time.

• Support delivery of data infrastructure and AI platform features such as data ingestion, preparation, grounding, evaluation, and observability.
• Help define requirements for data quality, synthetic data generation, metadata, governance, and lifecycle management as they relate to AI workloads.
• Contribute to platform capabilities that support safe and responsible AI usage in enterprise environments, operationalizing Responsible AI and AI governance principles through product features and workflows.
• Collaborate with legal, risk, compliance, and policy partners to ensure data and AI capabilities align with Service Now standards and customer expectations.
• Help define and track success metrics related to AI readiness, data quality, and trust.

• Engage with internal stakeholders, developers, and select customers to understand data and AI platform needs.
• Gather feedback to inform backlog prioritization and iterative improvements.
• Support product enablement and documentation efforts to drive adoption.

• Stay current on trends in Gen AI platforms, data infrastructure, and Responsible AI.
• Support competitive analysis and market research to inform product decisions.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 5+ years of product management experience, preferably in enterprise SaaS, platform, data, or AI-related products or equivalent experience and education.
• Working knowledge of data concepts that support AI, such as data quality, governance, labeling, and lifecycle management.
• Exposure to AI or Gen AI concepts (e.g., LLMs, grounding, evaluation) with a desire to deepen technical understanding.
• Strong execution skills with the ability to break down ambiguous problems into actionable requirements.
• Effective communicator who can collaborate with engineering, design, and cross-functional partners.
• Comfortable operating in fast-paced, evolving environments with guidance from senior product leaders.

• Bachelor’s degree in Computer Science, Engineering, Data Science, Business, or a related field.
• Familiarity with Service Now’s platform, data model, or AI offerings.
• Experience supporting developer-facing or platform products.
• Interest in…