IT Desktop Support

Are you interested in a full-time career with a Fortune 100 award-winning company?

We are currently seeking a motivated and focused individual in Orlando, Florida! You will be part of a team using your experience to provide desktop tech support to other team members. Regular day shift hours and great benefits.

Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, Fed Ex Software

• One Drive Setup and migrations w/ One Note Cloud Sharing
• Attempt Data Recovery on failed systems
• Troubleshoot Encryption issues
• Troubleshoot Password issues
• MacOS troubleshooting, applying OS updates, encryption, and Office for Mac 2016 for employees using iPlanet and O365
• Mac LAN / WAN connectivity troubleshooting
  
  Network Troubleshooting task
• Diagnose cabling issues
• Network port connectivity verifications
• Networking component swapouts (Router, Switch, WAP)

Ability to become familiar with Fed Ex approved hardware

Ability to utilize TACACS to view switch information

• Ability to utilize NetDB to perform port assignments
• Customer Communication Skills
• Ability to maintain composure with challenging customers
• Able to direct customers to correct support groups
• Time and resource management

• High school diploma or GED equivalent, required
• Daytime schedule (7:30 AM to 4:30 PM)
  • Monday through Friday
• We offer healthcare, a 50% dental reimbursement program, and free $25,000 life insurance policy

Take the next step in your career journey and become part of our innovative team.

Questions about this position? Contact our HR team for more information.