Site Support Engineer - Senior

These positions will be located in one of the following locations:
Denver, CO;
Chicago (O'Hare), IL;
Wichita, KS;
St. Paul, MN;
Billings, MT;
Bismarck, ND;
Milwaukee, WI;
Windsor Locks, CT;
Washington, DC;
Indianapolis, IN;
Hebron, KY;

E. Boston, MA;
Detroit, MI;
Omaha, NE;
Manchester, NH;
Newark, NJ;
Flushing, NY;
Jamaica, NY;
Latham, NY;
Columbus, OH;
Philadelphia, PA;
Warwick, RI;
South Burlington, VT;
Charleston, WV;
Birmingham, AL;
Jacksonville, FL;
Miami, FL;
Orlando, FL;
Atlanta, GA;
Kenner, LA;
Charlotte, NC;
Raleigh, NC;
Carolina, PR;
Dulles, VA;
Anchorage, AK;
Burbank, CA;
Los Angeles, CA;
Oakland, CA;
Sacramento, CA;
San Jose, CA;
Honolulu, HI;
Boise, ;
Albuquerque, NM;
Las Vegas, NV;
Austin, TX;
Dallas, TX; DFW Airport, TX;
El Paso, TX;
Houston, TX;
San Antonio, TX;
Salt Lake City, UT;
Seattle, WA. This will be an onsite position.

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

High School with 6 - 9 years (or commensurate experience)

• 6 years experience in IT support
• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
• Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required:

US citizenship is required to attain and maintain a DHS/TSA clearance

USD $82,000.00 - USD $95,000.00 /Yr.