Help Desk Analyst

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S.

Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have.

Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

A Team Member who cares about the guest and team member experience and is commitment to maintaining our hotel/resort property at the highest level of safety and comfort.

Knowledge and understanding of computer software to include Windows 11, MS Office 2024 and general computer and technology operations.

Understands networks – wired and wireless.

Effective communicator and highly organized.

Enjoys solving problems.

Values providing a high level of service in both the front and back of the house.

Veterans and military spouses encouraged to apply.

Support team members request and issue via chat, email, phone, or in person.

Provide appropriate information for problem solving to assist team members.

Follow up on all pending support calls to ensure solution and ticket closure.

Remotely access systems to resolve team members issues.

Communicate issues and problems reported to the Technology Department and elevate to Helpdesk Managers or the appropriate system management representative.

Attends all required departmental/helpdesk meetings/training.

Reports any anomalies to the appropriate system management representative as they arise.

Hardware and software installation, such as network printers or approved programs.

Maintains PC and peripheral devices necessary to ensure the operation, availability and security or network and computer systems.

Duties requires traveling amongst all Loews Hotel/Resorts and Support/Laundry Centers for Orlando/ Apopka properties.

Provide basic to intermediate network information to resolve network issue.

Other duties as assigned.

Support for IPTV VDI Helpdesk support.

One years of experience as a Helpdesk Technician (Hospitality a plus) or Technical experience.

Knowledge and understanding computer software to include Windows 11, MS Office 2021/O365 and general computer and technology operations.

Able to work flexible schedule, including weekends, holidays, and night shift.

High School Diploma or Equivalent is required.

Bachelor's degree Information Technology or related field. (Preferred)

Two or more years’ experience as a Helpdesk Technician (Hospitality a plus). (Preferred)

Two or more Information Technology related certifications. (Preferred)

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart.

Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features…