Service Desk Support Specialist; Senior-Level
Listed on 2026-10-13
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IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
- Full-time
- Compensation: USD 75,000 - USD 85,000 - yearly
Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.
If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always".
Our commitment to excellence is demonstrated through our ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022 certifications; CMMC Level 2 certification; and CMMI Maturity Level 3 appraisals for both Services and Development.
Link Solutions is seeking a Service Desk Support Specialist (Senior-Level) to join our team in Orlando, FL.
- Active DoD Secret Clearance required
- DoD 8570/8140 IAT Level II certification or higher is required
The Service Desk Support Specialist (Senior) will support the South East Region Cyberspace Support Center (RCSC) and provide advanced Tier II/III technical support for Government users supporting mission-critical operations.
This position is responsible for troubleshooting complex hardware, software, account access, and end-user computing issues while providing concierge-level customer support through email, Microsoft Teams, telephone, remote support, and in-person engagements. The successful candidate will serve as a senior technical resource, supporting service delivery improvements, mentoring junior team members, and helping ensure exceptional customer satisfaction across the enterprise environment.
This role works closely with systems administrators, network administrators, cybersecurity personnel, project managers, and Government stakeholders to ensure technical issues are resolved efficiently while maintaining operational readiness and service excellence.
Job Responsibilities:
- Provide Tier II/III service desk support through email, Microsoft Teams, telephone, remote support sessions, and walk-in customer engagements.
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