Desktop Support Associate
Listed on 2026-10-16
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IT/Tech
IT Support, Desktop Support, HelpDesk/Support
Infosys Retail, Consumer Goods, and Logistics unit stands as a globally respected partner of choice, dedicated to helping clients achieve their business goals through cutting-edge technology and seamless services. Our unit offers a dynamic forum where projects and teams can effectively learn, adopt, and excel in all technologies. We foster a vibrant community that leverages shared skills and experiences to deliver high-quality, value-enhanced solutions.
Join us and become part of a team that drives innovation, operational efficiency, and sustainable growth in the retail, consumer goods, and logistics sector. Together, we can shape the future of these industries and achieve remarkable success.
Infosys Retail, Consumer Goods, and Logistics unit stands as a globally respected partner of choice, dedicated to helping clients achieve their business goals through cutting-edge technology and seamless services. Our unit offers a dynamic forum where projects and teams can effectively learn, adopt, and excel in all technologies. We foster a vibrant community that leverages shared skills and experiences to deliver high-quality, value-enhanced solutions.
Join us and become part of a team that drives innovation, operational efficiency, and sustainable growth in the retail, consumer goods, and logistics sector. Together, we can shape the future of these industries and achieve remarkable success.
Job Role of Technology Associate, your Area Of Responsibility will be as below:
- Assist in coding and refinement of basic code structures in line with internal guidelines, to meet project's technical specifications
- Assist in execution of test cases based on guidance and test plans, to meet functional requirements
- Participate in troubleshooting and resolving production issues, to enhance system reliability
- Willingness to learn and adapt to new technologies
- Ability to assist in code development, refinement and testing, adhering to guidance and best practices.
- Focused to develop competence for activities as part of entire SDLC life cycle
- A collaborative mindset with effective communication skills
- Dedication to continuous improvement and knowledge sharing
- The Desktop Support Associate should have technical knowledge and hands–on experience on the following technologies:
- Microsoft Client OS (Win
10,11) - Active Directory & it's services, DHCP, DNS
- Print and File share services
- Hardware Break-fix
- Patch Management
- Microsoft desktop operating system and Windows application deployment, configuration and management
- Windows Client Administration
- Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
- Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
- Identify, log and resolve technical problems with software applications or network systems
- Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
- Where required, administer and resolve issues with associated end‑user workstation network software products.
- Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
- Ensure that work is carried out within agreed service levels and in accordance with department guidelines
- Maintain client databases with up-to-date solutions and clear record of activities
- Explain and document technical issues in a clear way to clients
- Have proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune etc.
- Develop in- depth technical knowledge and domain expertise within End User Computing technologies
- Pro…
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