Onsite Technical Alignment Engineer

Onsite Technical Alignment Engineer (TAM)

Technical Alignment Team Lead

Client Sites – Onsite

Service Delivery

Field-Based, with daily travel to client locations

As an Onsite Technical Alignment Engineer, you'll be responsible for evaluating client environments, identifying areas that need attention, and bringing their technology closer to established MITC standards. Your work will help reduce recurring issues, uncover potential risks, and give clients a more stable and dependable IT experience.

You'll have the opportunity to take ownership of technical improvements, work alongside different teams, and help shape the standards that guide how we support our clients.

• Conducting regular onsite assessments to evaluate client systems, infrastructure, and overall technical alignment.
• Identifying weaknesses, inconsistencies, and potential points of failure, then taking action to address them.
• Digging deeper into recurring issues to determine their underlying causes and implement long-term corrections.
• Reviewing existing technology setups against MITC standards and recognized industry best practices.
• Recognizing potential security, infrastructure, and operational risks and ensuring they are addressed or escalated appropriately.
• Partnering with the Project Team during new client implementations to establish environments that meet our technical expectations from the start.
• Maintaining clear records of site assessments, technical findings, completed work, and recommended next steps.
• Supplying our vCIO with reliable information about client infrastructure to support technology planning and strategic decisions.
• Contributing ideas that improve internal procedures, technical standards, and the consistency of our service delivery.
• Keeping teammates informed of changes to technical standards and practices that may affect their work.
• Recording work performed and time spent accurately in our service management system.

This is a field-based position that requires daily travel to client sites. Applicants must have a valid driver's license and reliable transportation.

We're looking for someone who doesn't simply complete a checklist but understands why the work matters. You'll need to be comfortable working independently, interacting with clients, and recognizing opportunities to improve an environment even when no one has reported a problem.

• A prevention-first mindset. You look for warning signs, address weaknesses early, and believe lasting solutions are better than repeated fixes.
• Initiative and ownership. You can identify what needs attention, determine the next steps, and follow through without constant supervision.
• Strong people skills. You can work professionally with clients, explain technical findings clearly, and make every onsite interaction a positive experience.
• Attention to detail. You understand that accurate documentation and consistent technical standards are essential to reliable IT operations.
• A collaborative attitude. You share knowledge, support your teammates, and put the team's success ahead of personal recognition.
• A broad perspective. You consider how technical decisions affect the client's business, the wider IT environment, and MITC's ability to deliver dependable service.
• Flexibility in the field. You're comfortable traveling between client locations and adapting to different environments and priorities.

You don't need to know everything on day one. We value the right mindset, a willingness to learn, and the ability to turn knowledge into practical improvements.

• Familiarity with Windows environments and Microsoft technologies.
• Previous experience working in a Managed Service Provider (MSP) environment.
• Relevant industry certifications, including Microsoft certifications, CCNA, or similar credentials.

• Make a lasting impact. Help strengthen client environments instead of repeatedly dealing with the same technical problems.
• Expand your experience. Work across different client infrastructures and encounter a variety of real-world technical challenges.
• Take ownership. Have the opportunity to identify improvements and contribute to how technical standards are developed and maintained.
• Learn with a team. Exchange knowledge with colleagues and contribute to a…