Manager, Data Platforms

The University Operations division at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience.

Visit our website or follow us on Facebook and Instagram to learn more.

The UCF IT division within University Operations is seeking an experienced and collaborative Manager, Data Platforms to lead the day-to-day operations, administration, and service delivery of the university's enterprise data, integration, automation, and AI platform services. This position is responsible for managing a team of technical professionals supporting critical platforms including Microsoft Fabric, Azure Data Lake, Informatica, Power Platform, Copilot, Gemini, SQL Server, and MariaDB.

This position will oversee platform reliability, service operations, governance, security compliance, and continuous improvement initiatives while ensuring enterprise data platforms remain secure, available, scalable, and aligned with institutional needs.

• Lead and supervise the Data Platforms team, including work assignments, workload management, onboarding, performance evaluations, professional development, and cross-training initiatives.
• Manage the day-to-day operations of enterprise data, integration, automation, and AI platforms, ensuring reliable and effective service delivery.
• Oversee platform availability, performance, capacity planning, monitoring, backup and recovery processes, patching, upgrades, and operational readiness activities.
• Manage service requests, incidents, and operational workflows through Service Now while maintaining service levels and customer satisfaction.
• Serve as the operational liaison between technical teams, university stakeholders, and IT partners to support platform-related initiatives and priorities.
• Ensure adherence to change management practices, testing standards, security controls, access management requirements, and data governance policies.
• Support the administration and operational delivery of enterprise AI and automation platforms, promoting automation-first practices and continuous improvement.
• Develop and provide operational reports, service metrics, and platform performance dashboards to leadership.
• Serve as a management escalation point for service-impacting issues and assist in resolving operational challenges.

Bachelor’s degree and 6 years of relevant experience; or High School Diploma (or equivalent) and 10 years of relevant work experience in lieu of degree; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

• Experience leading enterprise data platforms, analytics, business intelligence, or data engineering teams in a large and complex organization.
• Demonstrated expertise with modern cloud data technologies, including Microsoft Fabric, Power BI, Azure Data Services, data warehouses, and data lakes.
• Experience establishing and advancing data governance, data quality, metadata management, and institutional data stewardship practices.
• Proven ability to develop and execute data platform strategy, roadmaps, and service delivery models aligned with business and organizational objectives.
• Experience leading cross-functional initiatives involving data integration, analytics, reporting, automation, and enterprise applications while managing staff, budgets, vendors, and enterprise-scale projects.

The anticipated salary range for this position is $104,664 to $120,000.

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is…