Applications Engineer II, Business

The University Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.

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University Operations is seeking to hire an Applications Engineer II (Business Applications). This role is responsible for the administration, automation, integration, and lifecycle management of centrally supported business applications. Working under general supervision, this position helps ensure application services are reliable, efficient, and scalable by standardizing operational processes, developing integrations and automations, supporting upgrades and enhancements, and resolving application issues. The role collaborates with business partners, Data Platforms, and technical teams to deliver secure and sustainable application services.

Classification title:
Applications Programmer II

• Administer, configure, and support a portfolio of enterprise business applications.
• Manage user access, security roles, scheduled jobs, and application health monitoring.
• Implement approved changes in accordance with ITIL and change management practices.

• Design and maintain automations for routine operational processes such as account provisioning, data transfers, scheduled jobs, and maintenance activities.
• Implement monitoring and alerting to improve reliability and reduce manual work.
• Develop and maintain operational documentation and runbooks.

• Develop, test, and maintain application integrations, APIs, data exchanges, scripts, and reports.
• Support data movement between business applications and university systems.
• Follow established coding standards, security practices, and code review processes.

• Support application upgrades, patches, environment refreshes, testing, deployments, and rollback activities.
• Assist with onboarding new applications into the supported portfolio.
• Identify technical debt and platform improvement opportunities.

• Resolve escalated incidents and service requests through Service Now.
• Perform root cause analysis and implement long-term solutions to prevent recurring issues.
• Provide technical guidance on application capabilities and support options.

• Develop and maintain standard configurations, knowledge articles, templates, and support documentation.
• Recommend service improvements based on operational metrics, trends, and business needs.
• Contribute to continuous improvement initiatives that enhance service quality and scalability.

• Maintain expertise in application administration, automation, integration technologies, and AI-assisted tools.
• Participate in cross-training efforts and knowledge sharing across the team.

Bachelor’s degree and 2 years of relevant experience; or High School Diploma (or equivalent) and 6 years of relevant work experience in lieu of degree, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

• Experience administering enterprise business applications in a higher education, public sector, or large organizational environment.
• Experience developing and supporting APIs, application integrations, and data exchanges.
• Experience with automation tools, scripting languages, and workflow automation.
• Experience with Service Now, ITIL practices, and…