Product Tech Support Analyst II – Incident & SLA Champion
Listed on 2026-10-19
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IT/Tech
IT Support, HelpDesk/Support, IT Business Analyst, Systems Analyst
FIS is seeking a seasoned incident management professional to ensure a seamless, end-to-end client experience from identification to resolution. You will gather information through client conversations and advanced self-service tools, triage incidents, and coordinate with service desk resources to drive timely resolutions.
The role emphasizes proactive communication with clients and stakeholders, strict SLA discipline, and ongoing improvements to processes and knowledge resources to empower
We have an opening for a Product Tech Support Analyst II – Incident & SLA Champion in Orlando, FL, United States within Management & Operations, IT & Technology.
This opportunity is part of our work in Management & Operations, IT & Technology.
The advertised compensation is 37.000 - 63.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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