Manager IRM Systems & Process

Position Summary As a member of the professional staff, contributes a high level of specialized knowledge and skill in a discipline (e.g., Accounting, Finance, Human Resources, Information Technology, Resort Operations Planning & Support, Owner Services, Sales & Marketing, Inventory & Revenue Management) area to support department and/or function objectives. Generally, works with considerable independence, developing operating plans and related operational processes for own department and monitoring the flow of work between own department and others in alignment with broader business objectives, selecting and developing effective managers and work teams, and managing own organization through reliable systems and processes.

Job Summary The Business Process, Systems Manager for Inventory and Revenue Management (IRM) is responsible for contributing to a team that supports and enables the business and the Market Execution process whose primary responsibility is the optimization of sales and usage inventory for all Marriott Vacation Club Ownership (MVO) brands. Responsibilities include information compilation and analysis for all reoccurring needs and approved ad hoc requests.

Surfacing and developing process improvement recommendations for consideration. Acquires and maintains a comprehensive working knowledge of all source data applications. Provides consistent and superior support and systems fixes by employing troubleshooting strategies that surface system issues and application process issues. Communicating new processes and system changes and championing changes were needed. This position is responsible for continually identifying and creating resources that will increase efficiency, improve productivity, and make it easier for our internal customer to access the information they need directly.

This position is also responsible for ensuring their individual goals and priorities are in alignment with their supervisor and department and business to ensure that the business objectives for MVW and IRM are consistently achieved. The Business Process, Systems Manager is responsible for supporting IRM’s system support needs including creation and management of learning resources, project planning and management, learning event coordination, and other ad hoc duties.

Expected Contributions Support the IRM Systems and Reporting Team by proactively identifying trends, future needs and obstacles to achieving business goals. Utilize accurate and relevant data to develop recommendations for improving process efficiency, training needs, and increasing profitability. Deliver timely recommendations to supervisor and follow through with thorough implementation, if applicable. Proactively collaborate with senior leaders of IRM Systems and Reporting Team to identify opportunities for inventory optimization.

Complete identified next steps to any agreed upon objective(s) accurately and in a timely and independent manner. Collaborate in the development of detailed Project Scopes. Maintain a thorough working knowledge of existing processes and systems and business applications to ensure that the immediate needs of our internal customers can be met consistently. Maintain process integrity to include reliability, accuracy, consistency, ease of access and appropriate security.

Identify causes of system discrepancies and understand if the fix must be handled in the source data/system or as a modification within the IRM system. Assists in documenting system enhancements, system modifications, programming projects and data uploads. Works directly with IT or system developers when appropriate. Provides specific explanation of originating issue, system fix, and answers for “FAQ” (Frequently Asked Questions) or…