SCADA​/SAC​/BPI Operator

Responsible for monitoring Baggage controls applications (VIBES High Level Controls Software), IT systems, & via the SCADA, at all hours of the operational day. Manage the flow in the baggage system and adjust where needed (applying contingencies, reschedule and reassign flights and chute assignments, etc). Responsible for finding and resolving system issues (incident management), researching problem solutions (problem management) and advising changes (change management) for operational systems.

You will be in frequent contact with customers, partners, suppliers, and your colleagues in the O&M team to ensure the baggage operations runs smoothly. The SCADA/BPI Operator reports directly to the Operations Manager.

• Work with customers and colleagues to guide daily operations using numerous controls software.
• Alert maintenance personnel through radio communications of faults or failures and dispatch them to the appropriate location.
• Monitor SCADA for system issues and diebacks. Initiate diverts when necessary
• Acts as a single point of contact and initial level for all operational issues and customers’ requests
• Communicate system disruptions to customers and stakeholders – explain problems, provide solutions, initiate contingency protocols, reschedule flights/bags and reroute in system, collect and log information (ITSM tools and/or CMMS systems),
• Initiate incident management ITIL process in case of issues; handle first level incidents, and manage escalation to remote helpdesk
• Research system issues by analyzing processes and data, innovate new solutions and prevent future disruptions.
• Manage routing and functional escalation to other support, including escalation in case of major incidents.
• Clearly report to our customers and stakeholders on the status of the system and BHS operations according to the service level agreements with support of the operations manager.
• Work with customers and colleagues to guide daily operations using all controls systems
• Resolving hardware and software faults whist minimizing operational disturbances. Set up and maintain back-up and recovery procedures
• Trial contingency plans on a regular basis with the support of the IT Engineer
• Proactively monitor IT infrastructure and applications.

• Alert maintenance personnel through radio communications of faults or failures and dispatch them to the appropriate location.
• Monitor system status, balance, statistical reports, and make-up assignments for the user airlines.
• Daily coordination with TSA, CBRA and OSR staff as required to maintain system operational status.

• Analysis of existing CBIS/BHS and MSC BHS faults, developing remedial action plans and providing reports to the O&M Manager regarding the overall cause of system faults.

• Make BHS operational decisions, initiating and coordinating implementation of any backup/fallback procedures necessary to facilitate continued operations (e.g., choosing alternative routings via reversible conveyors, initiating use of fallback tags, coordination with user airlines, etc.).
• Ensure smooth daily start-ups by reviewing start-up check lists and procedures

• Determine/coordinate configuration changes to bypass off-service conveyor
• Report and track service calls and technical issues internally
• Generate and distribute work orders thru CMMS system, including closing completed work order
• Generate weekly and monthly reports
• Perform regular Preventative Maintenance (PM) of Control Room equipment
• Determines sequence and approach with little assistance
• Carries out a variety of control room activities with little assistance
• Communicates regularly with customers and technicians over the phone and radio

• Experienced with intralogistics and operational environments, preferably a background in automated handling systems, the capital goods industry and/or system integration business (warehouses, logistics, airports baggage handling systems).
• Experienced managing 24/7 mission critical systems in complex IT environments.
• Expertise with multitasking
• Excellent communication skills, experience working in a customer service role.
• Willingness and ability to work an ongoing shift schedule of 8-hour shifts covering 24/7 operations. Including holidays
• Team player, adaptable and willing to broaden skills outside core skillset.
• Experience in database management…