JIRA Administrator

Prescient Edge is seeking a JIRA Administrator to support a federal government client.

• A competitive salary with performance bonus opportunities.
• Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
• A substantial retirement plan with no vesting schedule. Career development opportunities, including on-the-job training, tuition reimbursement, and networking.
• A positive work environment where employees are respected, supported, and engaged.

• Deploy and configure JIRA as the centralized ticketing system for tracking task assignments, deliverables, and performance metrics.
• Integrate JIRA with other collaboration tools, ensuring seamless data sharing and automated status updates.
• Submit the JIRA System Implementation & Integration Report, detailing system setup, integrations, and usage efficiency.

• Possess the knowledge and capability to configure, manage, and optimize JIRA as the primary ticketing system for Work Order tracking and workflow automation.
• Proficient in JIRA administration, workflow development, permission management, and integrations with Dev Ops tools.
• Strong problem solving and analytical skills are required to support issue resolution and system performance enhancements.
• Experience in configuring JIRA workflows, managing issue tracking systems, and integrating JIRA with Git Lab, Confluence, or other Dev Ops tools.
• Experience with Agile methodologies, dashboard customization, and service-level agreement (SLA) monitoring is required.

• A Bachelor's degree in Information Technology, Computer Science, or a related field, or five (5) years of equivalent experience in JIRA administration.
• Desirable but not required certifications include Atlassian Certified JIRA Administrator or ITIL Foundation Certification.

• Must be a US citizen and able to obtain a clearance.

Prescient Edge is an Equal Opportunity Employer (EEO). All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic that is protected by law. We strive to foster equity and inclusion throughout our organization because we believe that diversity of thought is critical for creating a safe and engaging work environment while also enabling the organization’s success.