ServiceNow HR Managed Services Technical Consultant

At Stride path Consulting, we specialize in transforming employee experiences through Service Now’s HR platforms. As a dedicated Service Now partner, we combine deep platform expertise with a sharp focus on delivering real value for our clients. What sets us apart isn’t just what we do, but how we do it: our team lives by the values of T.H.I.S., Team First, Humble, Innovative, and Service-Oriented.

We're building a world-class service organization that leads with heart, delivers with precision, and drives meaningful change  don’t just aim to lead, we are the leader in Service Now HR solutions.

The Managed Services Technical Consultant is a customer-forward, delivery-focused role that serves as the key connector between client needs and platform capabilities. This isn't a background role; you'll be the primary face of Stride path for assigned accounts, owning your deliverables and building real expertise in Service Now Employee Workflows (HRSD). We need someone who can combine strong technical delivery skills with business process consulting acumen to see work compound over time.

• Configure, develop, test, and deploy Service Now applications within Managed Services engagements, with minimal supervision
• Write clean, well-designed, testable code and document your work consistently
• Lead or support story grooming, pointing, and sprint ceremonies for assigned work
• Participate in code promotion activities and cutover planning
• Develop implementation plans for solution components in Service Now update sets
• Apply Service Now features including Portal, Integrations, AI Search, and others as relevant to client environments
• Complete peer review testing and provide clear test steps for handoff

• Lead or support discovery and design workshops, serving as the bridge between technical execution and client business needs
• Engage clients to demonstrate how Service Now HRSD and Employee Workflow applications address their specific processes
• Drive HR process definition, re-engineering, gap analysis, and solution design from both a process and technology perspective
• Author user stories and cases that are thorough enough to support technical configuration
• Develop and maintain design workbooks, process documentation, test scripts, use cases, and flow diagrams as needed
• Provide options-based guidance to client stakeholders — not just recommendations, but the thinking behind them

• Serve as a primary point of contact for assigned accounts, communicating proactively and clearly
• Manage your own task queue and track progress using Managed Services toolsets
• Support project health by documenting risks, actions, issues, and key decisions
• Lead customer knowledge transfer sessions for assigned projects and deliverables
• Guide and facilitate UAT activities as defined in the statement of work
• Identify and raise risks related to design or configuration decisions — don't wait for someone else to flag them

• Mentor associate-level team members and share what you know
• Contribute to internal process improvement initiatives and tooling
• Participate in stand-ups, retrospectives, and sprint activities actively — not passively
• Seek out integration learning opportunities and bring new platform knowledge back to the team

• 2+ years of hands‑on Service Now experience, with a strong foundation in HRSD or Employee Workflows
• Demonstrated ability to own technical deliverables independently and seek input appropriately
• Comfortable presenting to and working directly with both technical and business stakeholders
• Foundational understanding of Service Now capabilities and ITSM concepts
• Familiarity with Agile methodologies and…