IT Support Generalist

About this position: IT Support Generalist in Anchorage, AK The

Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Applicants will be notified via email or phone within ten business days regarding application status.

Essential Duties & Responsibilities
· Provide Help Desk support and resolve problems to the end user’s satisfaction.
· Monitor and respond quickly and effectively to requests received through the IT Help Desk.
· Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
· Modify configurations, utilities, software default settings, etc. for the local workstation.
· Utilize and maintain the Help Desk tracking software.
· Document internal procedures.
· Assist with onboarding of new users.
· Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
· Install, test, and configure new workstations, peripheral equipment, and software.
· Maintain inventory of all equipment, software, and software licenses.
· Report issues to the Service Desk for escalation.
· Manage PC setup and deployment for new employees using standard hardware, images, and software.
· Assign users and computers to proper groups in Active Directory.
· Personal Credibility and Professional Integrity.
· Use/interpret job related terminology, mathematical formulas, and functions effectively and efficiently.
· Deal with people beyond giving and receiving instructions maintaining effective working relationships.
· Perform under stress, deal with persons acting under stress and adapt when confronted with emergency situations.
· Operate/use a variety of job specific office machines and other office equipment.
· Manage multiple high priority initiatives in a fast paced, highly technical environment.
· Successfully perform the planning, directing, reporting and administrative responsibilities of this position.
· Perform timely workstation hardware and software upgrades as needed.
· Prepare, read, comprehend, and analyze a variety of complex forms, reports, spreadsheets, maps, plans, records, documentation, and correspondence in all languages required by the job. Required (Minimum Necessary) Qualifications
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Education Requirements:

High School Diploma or GED Equivalent
· Level of Experience Requirements:0-1 years basic IT experience
· Demonstrable knowledge of basic applications and problem-solving skills. Knowledge, Skills, Abilities, and Other Characteristics
· Apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions.
· Knowledge of organizational procedures and workflows – understanding how work moves through a company.
· Basic knowledge of relevant technologies or tools – e.g., Microsoft 365, communication platforms, or industry‑standard software.
· Knowledge of customer service practices – principles of providing quality service and managing inquiries professionally.
· Knowledge of data privacy and confidentiality principles – awareness of proper handling of sensitive information.
· Communication skills (written and verbal) – ability to convey information clearly and professionally.
· Time management and prioritization –…