Senior Litigation Specialist, General Liability

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

As part of our comprehensive compensation and benefits program, employees are also eligible for performance‑based cash incentive awards.

$94,400.00 - $

2

Be the Hero in Someone's Story

When life throws curveballs – storms, accidents, unexpected challenges – YOU become the beacon of hope that guides our customers back to stability. At Travelers, our Claims Organization isn’t just a department; it’s the beating heart of our promise to be there when our customers need us most.

As a Sr Technical Specialist, you are responsible for handling complex, high‑exposure claims.

In this technical role, you will leverage your background in claims management, investigative techniques, coverage evaluation, and settlement negotiation to ensure timely, fair, and cost‑effective resolution of claims.

You will serve as a technical resource to customers, the field and business partners.

This role is eligible for a sign‑on bonus.

• Independently manage a caseload of complex or technical General Liability claims.

  Conduct detailed inspections and interviews to gather comprehensive information and assess claim validity.

• Analyze and interpret intricate policy language, endorsements, and exclusions to make informed claim decisions.

• Maintain detailed and accurate claim documentation and comply with internal protocols and regulatory requirements.

• Coordinate with internal teams, legal counsel, etc.

• Handle customer escalations and complex inquiries with professionalism and expertise.

• Provide guidance and mentorship to Claim Reps and Claim Rep Trainees, sharing knowledge and best practices to foster their development.

• In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements.

• Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.

• Bachelor’s Degree.

• Seven years of experience in insurance claims, preferably General Liability claims.

• Experience with claims management and software systems.

• Strong understanding of insurance principles, terminology with the ability to understand and articulate policies.

• Strong analytical and problem‑solving skills.

• Proven ability to handle complex claims and negotiate settlements.

• Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants.

• High School Degree or GED required with a minimum of 3 years bodily injury litigation claim handling or comparable claim litigation experience.

• Health Insurance
  :
  Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement
  :
  Travelers matches your 401(k) contributions dollar‑for‑dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off
  :
  Start your career at Travelers with a minimum…