Claims Analyst

OUC – The Reliable One is presently seeking a Claims Analyst to join the Office of General Counsel division. At OUC, we don’t just work – we’re building a bright future of innovation and transformation for future generations.

We are looking for a detail‑oriented, resilient, and high‑energy claims professional to take ownership of a diverse portfolio of Workers’ Compensation, General Liability, Auto Liability, electrical, and water‑related claims for OUC. In this role, you will not simply process claims. You will help shape outcomes by leading investigations, assessing liability and exposure, collaborating with teams across the utility, applying Florida Statute 768, and ensuring fair, accurate, and timely resolutions.

This is the ideal opportunity for a self‑starter who thrives on solving complex problems, influencing decisions, and making a meaningful impact in a fast‑paced, in‑office environment.

As part of a small, high performing team, you will have the unique opportunity to make a significant impact. You’ll gain hands‑on exposure to utility operations through field visits and cross‑department ride‑alongs, while developing deep municipal‑claims knowledge that sets you apart in the industry. With direct opportunities to support succession planning, contribute to key insurance and risk initiatives, and help shape training and roundtable discussions, this role offers a clear path for professional growth and long‑term influence.

At OUC, you’ll join a department committed to excellence, continuous learning, and meaningful work, where your decisions protect the organization, support our employees and customers, and strengthen our partnership with our third‑party administrator.

OUC is an industry leader and the second largest municipal utility in Florida committed to innovation, sustainability, and our community, OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions.

Join a team of visionary Change Agents, Strategists, and Community Ambassadors who understand the vital role of diverse experiences in powering creativity and industry transformation. At OUC, each position contributes to the success and achievement of our goals.

• High school diploma or GED; a Bachelor’s degree in business administration, risk management, finance, or a related field is preferred
• Minimum 3 years of claims‑handling experience, including Workers’ Compensation (WC), General Liability (GL), and Auto Liability (AL); experience with bodily injury (BI) claims is a plus
• A Florida 620 insurance adjuster’s license
• Experience managing a variety of claim types, including electrical and water‑related claims
• Knowledge of Florida Statute 768 (municipal liability and sovereign immunity)
• Experience working with a third‑party administrator or in a municipal/utility setting is preferred
• Proficiency claims research tools and systems (such as ISO), claims software (such as File Handler or Origami), and Microsoft Office
• Demonstrated critical thinking, strong claims knowledge, and a high‑energy, proactive growth‑oriented mindset
• Professional designations such as Associate in Claims (AIC), Associate in General Insurance (AINS), or Chartered Property and Casualty Underwriter (CPCU) (preferred)
• This is a full‑time, in‑office role (Monday–Friday, 8 AM–5 PM). Candidates living in the greater Orlando area are preferred due to potential storm‑response duty.

• Competitive compensation
• Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
• OUC’s Hybrid Retirement Program includes…