Order Fulfillment Specialist

Order Fulfillment Specialist

The Order Fulfillment Specialist manages customer orders for gas and steam turbine parts from the moment a purchase order is received through final delivery to the customer site. This role enters and maintains orders in SAP or a similar ERP system, coordinates with Engineering, Sourcing, and Shipping and Receiving, and ensures that parts are delivered according to customer requirements and timelines.

The specialist closely monitors both short-term and long-term orders, proactively updates delivery dates, and clearly communicates changes to internal teams and customers. In addition, this position provides critical first-line support during equipment outages by locating, prioritizing, and coordinating the movement of essential replacement parts, while also handling order inquiries, quotes, shipment scheduling, billing documentation, and after-hours outage support.

Responsibilities

• Receive and review customer purchase orders for turbine and power-generation parts to confirm completeness and accuracy.
• Enter customer orders, part information, delivery dates, and ongoing updates into SAP or another ERP order-management system.
• Partner with Engineering to confirm that parts, specifications, and technical requirements are fully defined and ready for processing.
• Coordinate with Sourcing and procurement teams to confirm material availability and obtain updated supplier delivery dates.
• Maintain accurate and current order information across SAP, Excel, and other tracking or reporting systems.
• Monitor orders with both short-term and long-term delivery schedules, including orders that may remain open for several months or longer.
• Track order status from receipt through shipment and delivery, ensuring that milestones and deadlines are met whenever possible.
• Communicate order status, schedule changes, potential delays, and shipment details to customers and internal stakeholders in a timely and professional manner.
• Work closely with Shipping and Receiving to coordinate the release, shipment, and delivery of parts to customer sites.
• Prioritize and respond to urgent requests during forced outages or other equipment emergencies to minimize customer downtime.
• Locate critical parts and coordinate with domestic and international teams, including teams in Japan, when equipment is down.
• Manage multiple open orders, customer requests, and shifting priorities in a fast-paced environment.
• Research and resolve order discrepancies, missing information, shipment issues, and purchase-order concerns.
• Prepare quotes and assist with pricing-related order details as needed.
• Assist with billing documentation to support accurate invoicing and timely payment processing.
• Provide clear and timely status reports for outstanding customer orders to internal stakeholders and leadership.
• Maintain accurate customer, order, and shipment documentation in all relevant systems and files.
• Provide responsive customer service and sales support related to order entry, order status, and delivery questions.
• Support and participate in a rotating after-hours on-call schedule to assist with outage-related and time-sensitive needs.

Essential Skills

• Experience in order fulfillment, customer service, supply chain, logistics, purchasing, production planning, or a similar order-management role.
• Hands-on experience entering and maintaining information in SAP or another ERP or order-management system.
• Strong Microsoft Excel skills, including the use of basic formulas, VLOOKUP or XLOOKUP, sorting and filtering, and maintaining large data sets.
• Proven ability to review and manage large amounts of order and customer data with strong attention to detail and data-entry accuracy.
• Demonstrated ability to manage multiple open orders and frequently…