Client Import Analyst

Client Import Analyst

This position reports to the Manager, and acts as the primary support and day-to-day client contact for the client service teams/operations team. Facilitate release and entry summary completion; accountable for a range of client and customs process management and compliance activities including release support, tariff database management, classifications, client instructions/requirements maintenance and auditing service delivery activities to ensure client service delivery satisfaction.

This position assists in ensuring that all entries are classified and billed accurately and within LII service standards to ensure their clients' complete satisfaction. Position is fully remote and Monday to Friday day shift.

• Build and maintain excellent, direct working relationship with the client and/or carriers, provides day to day contact and support.
• Ensure accurate and timely release of shipments on all modes of transportation for their assigned client base, including auditing work completed by junior team members
• Create customs entries in appropriate system through proper vendor and keyword selection and interpretation of Customs document for both high and low value shipments. Key in shipment information for EDI release, rating and billing, ensuring that all mandatory fields are completed and accurate.
• Create and proactively maintain the client tariff database, ensuring all associated system maintenance files/information, associated vendors and keywords are accurate and current in order to take advantage of data defaults for accurate quality output and one-step processing. Update information as necessary.
• Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates).
• Create, maintain and adhere to client Standard Operating Procedures (SOPs) and Exceptions to Standard Procedures (ESPs).
• Identify opportunities to improve service delivery, operational productivity and relationships within North American Brokerage operations.
• Escalate items for additional resolutions or return entries to release team members and recommend corrective actions.
• In a professional manner, work directly with and contact clients/carriers to obtain missing documentation, information and/or instructions.
• Works directly with Customs and PGA's as necessary.
• Conduct periodic checks to ensure accurate application of tariff and valuation along with proper selection of client/importer information.
• Responsible to conduct documented internal audit.
• Participate fully with other team members in the day-to-day operations of the team, including setting priorities, organizing and scheduling work, coordinating with others, problem-solving and decision-making, participating in meetings and handling special projects.
• Keep abreast of new systems developments.
• Perform other related duties as assigned by management.

• Strong entry writing experience
• Client Service oriented -- interpersonal skills with internal/external clients and coworkers.
• Ability to handle large volumes and meet tight deadlines.
• Attention to detail; organization, completeness and accuracy.
• Good analytical skills with problem-solving ability.
• Excellent time management skills.

5 years of related experience

• Required:
  
  High School/GED or equivalent
• Preferred:
  Associates Degree or post-secondary education

• Business Acumen and Straight Talk
• Agility
• Customer First Focus
• Accountability
• Leading and Developing
• Inclusion and Collaboration

At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with…