Order Fulfillment Specialist

Description

For over 75 years, Daniels Manufacturing Corporation (DMC) has been the trusted provider of tooling and technology for mission-critical electrical systems. From aerospace and defense to transportation and telecommunications, customers around the world rely on DMC products when performance, precision, and reliability matter most. Join a team that combines innovation, craftsmanship, and a commitment to customer success.

At DMC, we're proud of what we build and the customers we serve, but what truly sets us apart is our people. As we've grown, we've remained committed to preserving the family-oriented culture that has been part of DMC for generations. Here, employees are known, valued, and supported. We believe great ideas can come from anyone, and we invest in the development and success of our team members.

• Meaningful work supporting mission-critical industries
• A family-oriented culture built on teamwork and respect
• Leaders who invest in employee development and long-term success
• Exposure to innovative manufacturing technologies
• A collaborative environment where ideas are valued
• The opportunity to help shape the future of a growing organization

As an Order Fulfillment Specialist, this person will play a critical role in supporting on-time delivery, customer satisfaction, and operational excellence. Working cross-functionally with Production Planning, Purchasing, Customer Service, Inventory Control, Shipping, and Manufacturing, this person will ensure customer orders are accurately prioritized, tracked, and fulfilled. This role combines production coordination, logistics, data analysis, reporting, and customer communication to help drive efficiency throughout the order fulfillment process.

• Manage and prioritize customer orders to support on-time delivery and customer satisfaction.
• Coordinate with Production Planning, Purchasing, Manufacturing, Inventory, and Shipping teams to ensure orders are fulfilled efficiently.
• Monitor order status, inventory levels, and production schedules to identify and resolve potential delays.
• Expedite priority orders and communicate shipment updates and order status to internal stakeholders.
• Generate and analyze fulfillment, backlog, inventory, and shipping reports to support business decisions.
• Utilize ERP systems and reporting tools to track orders and improve operational visibility.
• Identify and implement process improvements that enhance efficiency, accuracy, and delivery performance.
• Support fulfillment activities, including pick ticket distribution and order-related documentation.
• Provide exceptional internal and external customer service through proactive communication and problem-solving.

• High school diploma or GED required.
• Strong proficiency with Microsoft Excel, including data analysis and reporting functions.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Effective verbal and written communication skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to work effectively across multiple departments and functional teams.
• Experience using ERP systems or similar business software.
• Ability to interpret data and make recommendations that improve operational performance.

• Associate or bachelor's degree in business, Supply Chain Management, Operations Management, Manufacturing, Logistics, or a related field.
• Experience in a manufacturing, distribution, warehouse, or supply chain environment.
• Experience with ERP systems such as Syteline,…