Operations Lead - Finance

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To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. A qualified teammate or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act. Veterans' Preference and Priority will be given to eligible veterans and their spouses in accordance with Chapter 295.065 and Chapter 295.07 of the Florida Statutes and Florida Administrative Code Chapter 55-A7 with respect to Veterans' Preference in appointment, retention, and promotion.

Assists Operations Supervisor with planning, implementing, directing, coordinating, and managing the operation of a department or functional area. Assists with planning, implementing, and maintaining work flows along with developing and managing procedures for operating efficiency and optimum performance. Assists with performing quality assurance to ensure compliance with federal, state and/or local requirements. Identify training needs and provide necessary training for new hires and experienced teammates.

Examples of Duties (Essential Functions)

• Serves as a direct point of contact ensuring that customers receive a professional level of service or help with their questions and concerns; customer requests and needs vary considerably.
• In the absence of the Operations Supervisor, performs leadership tasks, as delegated, within the scope of their authority.
• Reviews, researches, analyzes, and prepares appropriate and accurate information as required.
• Responds to inquiries, both in person and/or written correspondence.
• Depending on functional area, the Operations Lead may assist the Operations Supervisor with the following:
• Achievement of department productivity and quality of work.
• Analyzing, evaluating, and managing business processes for effective and efficient workflows to ensure compliance with federal, state and/or local requirements.
• Development and implementation of functional area procedures.
• Monitoring workflow volumes, assigning work to teammates, and reallocating resources as necessary.
• Managing and auditing daily transactions, which may/may not be financial.
• Mentoring, training, and developing teammates to maximize their potential.
• Coaching, counseling, developing, and evaluating the performance of teammates.
• Managing time and attendance of teammates.
• Interviewing and recommending applicants for hire or teammates for promotion.
• Reviewing and implementing changes from the annual legislative sessions.
• Developing and maintaining working relationships with outside agencies.
• Managing a highly demanding work environment.

Typical Qualifications and Minimum Qualifications

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

A valid Florida Driver's License may be required for some positions.

Unless otherwise noted, applicants must have a minimum of a high school diploma or possession of an accredited equivalency diploma, in addition to the direct experience required, and the ability to pass skills testing (such as typing, spelling, math, and grammar) within one (1) year. Preference is given to candidates with experience in a government entity performing similar functions.

This position requires five (5) years of direct experience in a functional area including one (1) year experience leading teams.

A postsecondary degree may be substituted for direct work experience if a candidate is otherwise qualified for the position. Related work experience may not substitute for any required licensure, certification, or registration required for the position. Substitution of a postsecondary degree in lieu of direct experience is authorized as follows:

(a) Two years of direct experience can be substituted with an associate degree;
(b) Four years of direct experience can be substituted with a bachelor’s degree;
(c) Six years of direct experience can be substituted with a master’s…