General Sales Manager

Role Summary

A dynamic, service-driven General Sales Manager (GSM) for our branch office location. The GSM will be responsible for overall management of all aspects of the branch location, including sales and customer service. The primary responsibility of this role is to drive sales and positively impact branch revenue performance. The right fit will engage in branch sales, driving business growth, managing sales teams and independent contractors, building rapport, motivating others, and managing team.

Ideal candidates must be able to articulate sales strategy, lead motivational and educational meetings, and maintain a team‑effort approach. They should be self‑motivated, growth‑oriented, and able to take ownership of the role.

• Oversee branch sales in all aspects
• Supervise sales staff through the employment life‑cycle, including hiring, training, performance management, coaching, and supervising work.
• Manage team of statutory non‑employees as design consultants.
• Lead weekly educational sales meetings to drive sales performance and ensure representatives’ knowledge base.
• Perform on‑site and field sales classes focused on conveying sales strategy, company philosophy, and organizational procedures.
• Address and resolve escalated customer issues to ensure timely, satisfactory settlement of complaints.
• Perform site visits for customer service issues or to verify the quality of contractors’ work.
• Fill in or assist sales staff in multiple roles during planned or unplanned time off, high‑volume periods, etc.

• Problem solver who takes a proactive approach to resolve issues with a sense of urgency and improving service.
• Good judgment with the ability to make decisions with discernment, considering all sides.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Positive, dynamic, and enthusiastic personality.
• Superior interpersonal skills with the ability to interact and communicate and build relationships with various personalities.
• Self‑starter who can work independently with the motivation to grow.
• Flexible and able to manage shifting priorities or demands in a growing, fast‑paced organization with a matrix management reporting structure.
• Efficient and organized with the capability to prioritize and use time effectively.
• 5+ years of related experience including experience managing and driving performance, leading teams, and managing employees.
• In‑home sales experience needed.
• Experience with in the home improvement industry is preferred but not required.
• Familiarity with diverse flooring products and installation processes (hardwood, carpet, tile, laminate, etc.) is a plus.
• BA/BS or equivalent combination of education and experience preferred.
• Must possess a valid driver’s license and acceptable driving record.
• Basic Microsoft Office skills (Excel, Word, PowerPoint, and Outlook).
• Must be able to effectively articulate and train one on one or small groups.
• Travel: 50%-75% of the time within a 75‑mile radius as needed.

Casual home sales and office environment. Travel 50%-75% of time within 75 mile radius of the business as needed.