Club Service Director

TITLE: Club Service Director

PERFORMANCE
PROFILE SOURCE: Management

DEPARTMENT: Club Operations

WORK LOCATION: Administrative Service Center

REPORTS TO: Regional Director of Club Operations or Senior Service Director

FLSA Status: Exempt

WORKER CATEGORY: Full-time

EMPLOYMENT FUNCTION: Club Management

LOCATION: Walt Disney World Branch

ADDRESS: 5211 Hernandes Drive, Orlando, FL 32808

The Service Director leads our Club programming operations across various locations within an assigned territory. This critical role is focused on delivering high-quality programs, ensuring safety, supervising staff, managing vehicle operations, and fostering strong community relationships. As a key leader in our organization, this position is instrumental in creating a positive and inclusive environment that supports the growth and development of young people.

The ideal candidate is self-motivated, mature, energetic, and able to maintain clear and healthy boundaries with Club members, parents/guardians, staff, volunteers, and other stakeholders. Must be flexible, adapt to a work environment that changes often, remain calm, and solve problems in complex and high-pressure situations.

Essential Job Responsibilities

• Establish Club or Branch programs, activities, and services that prepare youth for success and create a club environment that facilitates the achievement of Youth Development Outcomes.
• Ensure a healthy and safe environment, ensuring facilities, vehicles, equipment, and supplies are maintained.
• Provide leadership to members, staff, and volunteers.
• Ensure the successful and timely implementation of change, new programs, and site-specific programming as needed.

• Collaborate with the Supervisor and Program Directors to establish the club unit's yearly and quarterly goals and objectives.
• Plan, develop, implement, and evaluate the overall programs, services, and activities of the club to ensure they meet the stated objectives and member needs and interests.
• Compile regular reports reflecting all activities, attendance, and participation.

• Ensure that facilities, vehicles, and equipment are clean and organized and maintenance issues are addressed immediately.
• Manage Unit financial resources by controlling expenditures against budget.
• Assist in the development of annual budgets.
• Maintain a maintenance calendar and/or plan for the Club and its equipment.
• Ensure that the Club complies with any state or federal guidelines regarding employment, safety, etc.
• Ensure administrative and operational systems are in place to maintain the club's operation, including emergency/crisis procedures, requests for repairs or purchases, etc.
• Recruit, train, manage, and provide career development opportunities for staff and volunteers.
• Conduct weekly staff meetings.

• Develop partnerships with parents/guardians, community leaders, and organizations.
• Identify opportunities to work collaboratively with local businesses or organizations to meet the needs of Club members.
• Serve as an advocate for Club members and youth by participating with schools and other youth service organizations.

• Collaborate with the Marketing, Development, and Volunteer Teams to develop and maintain public relations and increase the visibility of programs, services, and activities within the community in conjunction with the organization's strategic plan.
• Report achievements and event/program announcements to the Marketing and Administrative Support Teams.
• Participate in and/or present to civic clubs or organizations.

• Purchase or approve the purchase of supplies and equipment.
• Drive Club vehicle (e.g., van, mini-bus, small RV)
• Exercise authority in problems relating to members; utilize guidance and discipline plan.
• Assume other duties as assigned.

• Education and Experience: A Bachelor's degree from an accredited institution in a related field is preferred, or a combination of education and similar work experience. We value candidates with a minimum of three to five years of experience in a Boys and Girls Club or similar organization where they have successfully planned and supervised activities tailored to the developmental needs of young people.
• Leadership and Supervision: Demonstrated ability in personnel supervision, facilities management, and the recruitment and retention of key personnel. Skilled in recruiting, training, supervising, and motivating staff to achieve exceptional results.
• Positive Discipline Approach: Proven ability to manage discipline problems by using proactive strategies that encourage positive behavior, respect, and responsibility among members. This includes setting clear expectations, providing constructive feedback, and fostering an environment where members feel valued and supported.
• Program Development and Implementation: Proven ability to plan, develop, and implement high-quality, age-appropriate programs emphasizing academic…