Checkpoint Supervisor

Type

• 5-year Contract (approximately 3,300 hours per year)

• Full-Time

• TBD

• Orlando, FL, 32827
  - Onsite

• Write, read, and speak English

• Write, read, and speak Spanish

We are looking for a proactive and reliable Checkpoint Supervisor to lead and support frontline teams at airport security checkpoints. This role is ideal for an experienced supervisor who thrives in fast-paced environments, values collaboration, and takes pride in providing exceptional customer service. As a Checkpoint Supervisor, you will play a critical role in ensuring smooth airport operations by guiding staff, assisting passengers, and maintaining daily operational efficiency.

We are seeking a leader who demonstrates the highest level of integrity, professionalism, and ethical standards in every decision and interaction. You will foster a culture of respect, accountability, and fairness, ensuring that all team members feel valued and supported. Strong emotional intelligence is essential, enabling you to manage and resolve challenging situations calmly, communicate effectively, and build positive relationships with staff, passengers, and personnel.

In this position, you will work closely with the On‑Site Manager and Assistant Manager while maintaining a visible, hands‑on presence on the checkpoint floor. You will lead by example, supporting your team when needed, and encouraging collaboration, teamwork, and mutual respect. If you thrive in dynamic environments, enjoy problem‑solving, and are passionate about leading with integrity, service, and empathy, this position offers a rewarding and impactful career opportunity.

Other responsibilities may be assigned as needed.

• Minimum of one (1) year of experience in a supervisory capacity.
• A minimum of 3 years of customer service experience.
• Demonstrated ability to manage staff, assign duties, and ensure compliance with standard operating procedures.
• Ability to perform the duties of Divesting Agents and Checkpoint Support Agents as needed to meet daily operational and staffing requirements.
• Proven customer service and communication skills in a public-facing environment.
• Monitor daily staffing levels and make real‑time adjustments to ensure all checkpoint lanes are properly supported.
• Coordinate break schedules and shift coverage to maintain uninterrupted checkpoint operations.
• Serve as the primary point of contact for frontline staff during assigned shifts.
• Observe checkpoint operations and proactively identify workflow inefficiencies or passenger bottlenecks.
• Ensure all staff adhere to standard operating procedures, safety requirements, and customer service standards.
• Address minor customer service issues and escalates concerns to the On‑Site Manager when appropriate.
• Document incidents, operational issues, and staffing concerns in accordance with company requirements.
• Assist with onboarding and orientation of new hires during initial assignments.
• Ensure proper use, handling, and storage of checkpoint equipment and supplies.
• Support emergency response procedures and assist with crowd management during irregular operations.
• Maintain awareness of peak travel periods and adjust staffing support accordingly.
• Participate in operational meetings or briefings as assigned.
• Support implementation of new procedures, processes, or equipment introduced at the checkpoint.

• Prior experience in airport operations, transportation hubs, security support, or customer service leadership.
• Experience working in a high‑volume, high‑stress environment.
• Experience with staff scheduling and daily workforce coordination.

• Ability to stand, walk, bend, lift, push, and pull for extended periods of time.
• Ability to lift and move objects as required to support checkpoint operations.
• Ability to maintain focus and situational awareness in a stressful environment with alarms, machinery, and large crowds.
• Ability to assist passengers with special needs.
• Ability to maintain focus and perform duties in a high‑stimulation environment with loud noises, alarms, bright lights, and frequent interruptions.