Operations Manager

Description

Operations Manager at GRUPO EULEN USA. Manage cabin services operations with primary responsibility for cabin cleaning, scheduling/staffing, budgeted hours, payroll and overtime. Lead staff through objectives, delegation, and effective communication. Ensure service quality and regulatory compliance; act as company representative to meet client and company standards.

• Effectively supervise personnel to ensure optimal performance in cabin cleaning
• Provide leadership to staff through clear objectives, delegation, and communication; conduct staff meetings as required
• Manage day-to-day operations (cabin services) with primary responsibility for cabin cleaning, scheduling/staffing, managing daily budgeted hours, payroll and overtime of the operation
• Ensure personnel are well-trained and informed about policy, procedures, and program changes
• Formulate and implement corrective actions as needed
• Ensure staffing levels are appropriate
• Promptly and courteously resolve employees’ questions or problems
• Maintain effective communication and coordination between client and company standards
• Act as company representative to ensure service quality meets or exceeds client and company standards
• Keep management informed of issues or significant problems
• Complete related reports accurately and timely
• Attend meetings periodically as required
• Ensure accuracy of staff hours worked/scheduled
• Manage hours information and provide data to time and attendance
• Ensure hours schedule aligns with client’s and company’s requirements
• Comply with labor/wage standards
• Ensure all federal, state, and local posters are accessible to employees
• Maintain professionalism in appearance and conduct toward co-workers, clients, and others at the airport and work location

• Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel)
• At least 3 years of related work in airport operations

• Ability to speak and understand Spanish and English
• Ability to read and understand documented processes and procedures
• Ability to plan, organize, and operate in a dynamic environment
• Excellent writing and communication skills including interpersonal, negotiation, and conflict-resolution abilities
• Strong self-organization and self-management with initiative and follow-through
• Must be able to obtain a SIDA Badge from the airport
• Must pass pre-employment drug screen and background check

This position requires speaking and understanding English, hearing, standing for long periods, lifting up to approximately 50 pounds, and professional appearance. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, disability, veteran status, or any other protected characteristic.

• Mid-Senior level

• Full-time

• Management and Manufacturing

• Airlines and Aviation