Airport Customer Service Manager - MCO

Overview

Airport Customer Service Manager - MCO at Frontier Airlines.

Frontier Airlines is an equal opportunity employer offering Low Fares Done Right and a range of employee benefits. This description reflects the responsibilities, qualifications, and expectations for the role as posted.

• The Airport Customer Service Manager reports to the General Manager of Airport Customer Service and assists in delivering outstanding and safe operational performance, customer service and financial results at one or more Frontier airport locations. Serves as a liaison between Frontier and airport/business partners and interacts with Frontier managers and directors daily.

• Safety – Champion safety through accountability and communication; ensure employees and business partners understand and uphold safety standards.
• Operational Performance – Lead cross-functional teams to achieve outstanding day-to-day operational performance; drive continuous improvement and align with station and corporate goals.
• Customer Service – Lead a team to deliver exceptional customer service and promote Frontier’s Low Fares Done Right philosophy.
• Fiscal Responsibility – Strive to lower costs and support Ultra-Low-Cost Carrier positioning.
• Regulatory Compliance – Ensure compliance with FAA, TSA, DOT and other regulations; maintain relationships with regulatory authorities and ensure international requirements where applicable.
• Vision – Foster open-mindedness to new ideas while aligning with company goals and business plan.
• Visible and Active Leadership – Be a motivational leader, model behavior for others, and guide partners in day-to-day operations.
• Availability – Be available 24/7 via phone, text, and email in real time.
• Data Analysis – Interpret and generate reports from company reporting platforms.
• Reward and Recognition – Identify and recognize high performance while maintaining standards.
• Appearance – Maintain high appearance standards for partners, facilities, and equipment.
• Administration and Quality Assurance – Manage station contracts and ensure adherence to training, safety, financial and operational goals.
• Technology – Support technology implementations to improve station efficiency in coordination with the IT division.

• Bachelor's degree preferred or equivalent work experience
• 2+ years of leadership experience in passenger airline operations
• Previous Station Supervisor experience preferred
• Spanish fluency required for predominantly Spanish-speaking or Latin American locations

• Ability to lead employees of business partners and provide guidance
• Ability to complete required training courses
• Ability to troubleshoot performance and lead process improvements
• Strong interpersonal, leadership, delegation, collaboration, critical-thinking, and problem-solving skills
• Knowledge of FAA, TSA, DOT, ADA regulations and related regulatory entities

10% - 50%

Standard office equipment including PC, copier, fax, printer

Typical office environment with heating/cooling; outdoor work around heavy equipment; all types of weather

Position may require strenuous physical work including heavy lifting up to 100 pounds occasionally and up to 50 pounds frequently.

General direction; limited day-to-day instruction and general guidance on new assignments.

Salary range: $62,000 - $86,366. Posting closes 3/30/2026, midnight MT.

Frontier Airlines is an equal opportunity employer and a zero-tolerance drug-free workplace. Details about equality, non-discrimination, and drug testing policies apply in accordance with federal, state, and local laws. Colorado residents: you may redact age-identifying information from submissions without penalty.