Regional Property Manager

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The Southeast Regional Manager’s primary responsibility is the overall profitability of the properties they oversee. The ideal candidate can live in any of these states in the Southeast because they will need to travel frequently in the southeast region (Florida, Louisiana, Alabama, South Carolina, Tennessee, Kentucky, etc.). They should strive to achieve that profitability by ensuring all employees subordinate to them are being held accountable to meet or exceed company standards in the following areas:

• Rate management- making sure we are selling units at the correct rate for the market conditions
• Rent Roll Reviews- making sure rent rolls are reviewed month and residents below market rate are considered for rent increases
• Ensure all Pet Fees are being collected
• Ensure all Document fees are being collected
• Ensure collections of Past Dues are done I.A.W company policy and 3 Days or more should not ever exceed 3% of occupied units

• Monitor call rail daily for properties not hitting occupancy goals
• Verify the call list at all properties is being utilized and up to date
• If Call tracking indicates your call volume is less than average (in the red) Immediately work with your VP and marketing to ensure we get call volume up
• Walk ready rooms every week to ensure the product quality meets company standards
• Walk occupied rooms evert week to ensure our existing residents are being taken care of
• Do resident call backs to residents checking out of properties not hitting occupancy goals (need to know why residents are leaving)
• Do two-day knock and talks at properties not hitting occupancy goals (need to know within 1st two days if residents are satisfied)
• Ensure work orders are being completed with reasonable time frames .Ensure all work orders being entered as task in Gearco
• Ensure Managers are hiring top notch sales and service people when considering hiring for the Customer Service Representative Position. Regional Managers need to due all 2nd interviews for this position.
• Ensure all new hire CSR’s are trained properly and I.A.W. company standards

• Regional managers need to verify that all properties in their portfolio have a current and accurate down rooms list in Teams folder
• Regional managers need to ensure that the “Dispatch System” is in place and being executed correctly
• Regional managers need to ensure all properties have a qualified Maintenance 1 at each of their properties
• Regionals managers need to make sure the property is adequately staffed per the compendium
• Regional managers need to review all purchases for accuracy to ensure the expense is justified , necessary, and not excessive.
• Regional managers should be reviewing the outside staff schedule to ensure we are maximizing productivity.
• Regional managers should make sure temporary labor, painting, window, AC, appliance, cabinet & counter, flooring, and construction dumpsters vendors are approved at all their properties
• Regional managers need to ensure that the GM or another Regional appointed representative is signing off on all Ready rooms.

• Regional managers need to always drive the entire property before entering the office
• Regional managers should spend 50% of their time walking property with GM during a property visit pointing out deficiencies and setting an action plan to get them fixed
• Regional managers should visit their properties at least once per month during the nighttime hours to ensure lights and signage is working
• Regional managers need to make sure GM’ are holding the landscape company accountable
• Regional managers need to make sure GM’s are holding the pest control company accountable
• Regional manager needs to make sure all other service vendors are being held accountable
• Regional manager needs to make sure all facilities related work budgeted for that year is being completed in a timely manner to the expected standards
• Any curb appeal issue not being rectified in a reasonable amount of time needs to be brought immediately to your VP’s attention.

• Regionals need to ensure Siegel cares magnets are on…