Program Manager

Program Manager Job Description Salary: $ (firm, dependent on experience)

Location:

Remote, but must be local to Florida, Georgia, or Alabama

Smartlink is dedicated to empowering those who are competitive and aim for the win. The company's core values—Creating Customer Fanatics, Innovate and Create, One Team, We Are All In, and Safety Leads to Success—serve as a guide to our teams and sets the expectations for every member.

These values are the cornerstone that brings us together, consistently reminding us of our mission and guiding all our efforts. We are unabashedly competitive and driven by a relentless pursuit of excellence. Every project, every challenge, and every opportunity is met with discipline, focus, and an uncompromising commitment to succeed.

Our path to excellence begins with it, commitment, and our team's goal of achieving customer fanatics. At Smartlink, you are empowered to make the right decisions, do your job well and bring something to the table no matter your position. This involves autonomy, responsibility, contribution, support, and growth.

This approach ensures that every team member feels valued and motivated to contribute their best, fostering a collaborative and high-performing environment.

We look forward to having you join our TEAM if this opportunity is a great fit for you!

Reporting to a Director of Services, the Program Manager (PGM) establishes and maintains ongoing client relationships including oversight of all clients’ services programs and leveraging existing relationships to create new business opportunities. This role ensures the execution of client needs while delivering profitable results through the forecast, analysis, and management of program budgets. The PGM hires and allocates resources for multiple projects and supervises Project Managers through leadership and support to ensure the progression of the program in accordance with Smartlink’s strategy and business goals.

FSLA Status:
Exempt

• Establish and maintain ongoing long-term relationships with clients and leverage existing relationships to create new business opportunities.
• Maintain clear understating of customer and sub-contractor contracts, pay points and invoicing systems.
• Develop clear and detailed program plans that are feasible yet achievable and in accordance with Smartlink’s strategy and business goals.
• Work with team to maintain an accurate budget for each assigned project.
• Deliver consistent, profitable results tied to Smartlink’s financial calendar through the forecasting, analysis, and management of services program budgets.
• Interview and assess candidates and place personnel to maximize productivity.
• Develop program teams through tactical onboarding of new talent and development of internal talent; train internal disciplines to lead their sites consistent with Smartlink policy and procedure.
• Work closely with the internal executive team to develop business initiatives into clear objectives and concrete goals for the program teams.
• Act as point of escalation for client and internal team.
• Monitor the progress and results of the team, including contractors, and provide timely and effective evaluations and feedback.
• Provide annual, quarterly, weekly, and ad hoc reporting pertaining to services program activity.
• Contribute to Smartlink’s body of knowledge on process design, modeling, execution, monitoring, and optimization.
• Maintain professional, ethical, and company standards at all times.
• Champion Smartlink’s beliefs and values through everyday actions.
• Other duties as assigned.

• Strong leadership and mentoring skills to include coaching and development of future leaders.
• Strong financial leadership skills and proven experience in the analysis and management of budgets.
• Demonstrated success in developing and managing program teams and programmatic work that involve high levels of collaboration.
• Extensive knowledge of the wireless industry and its practices including leasing, zoning, and construction.
• Ability to thoughtfully provide feedback and adapt behavior to feedback received.
• Results oriented with the ability to balance all business considerations.
• Strong…