Project Manager, Program ​/ Project Manager, Operations Manager

Project Manager Job Description

Salary: $ (firm, dependent on experience)

Location:

Remote, but must be local to Florida

Smartlink is dedicated to empowering those who are competitive and aim for the win. The company's core values—Creating Customer Fanatics, Innovate and Create, One Team, We Are All In, and Safety Leads to Success—serve as a guide to our teams and set the expectations for every member. These values are the cornerstone that brings us together, consistently reminding us of our mission and guiding all our efforts.

We are unabashedly competitive and driven by a relentless pursuit of excellence. Every project, every challenge, and every opportunity is met with discipline, focus, and an uncompromising commitment to succeed.

Our path to excellence begins with it, commitment, and our team's goal of achieving customer fanatics. At Smartlink, you are empowered to make the right decisions, do your job well and bring something to the table no matter your position. This involves autonomy, responsibility, contribution, support, and growth. This approach ensures that every team member feels valued and motivated to contribute their best, fostering a collaborative and high‑performing environment.

We look forward to having you join our TEAM if this opportunity is a great fit for you!

Reporting to a Director or Program Manager, the Project Manager (PM) oversees all aspects of a project and is the primary point of contact for the customer. This role ensures the execution of the client needs while delivering profitable results through the forecast, analysis, and management of project budgets. The PM supervises their team through leadership and support to ensure the progression of the project in accordance with both the customer and Smartlink’s goals.

• Establish and maintain ongoing long‑term relationships with clients by driving the team to meet the customer goals.
• Oversee project to ensure deliverables are in line with clients’ current standards and procedures.
• Develop clear and detailed project plans that are achievable yet aggressive and in accordance with Smartlink’s strategy and business goals.
• Communicate project status to client through system updates and deployment meetings.
• Deliver consistent, profitable results tied to Smartlink’s financial calendar through forecasting, analysis, and management of services project budgets.
• Maintain clear understanding of customer and sub‑contractor contracts, pay points and invoicing systems; ensure project progression by confirming milestones are billed accurately and timely.
• Develop project teams through tactical onboarding of new talent and development of internal talent; train internal disciplines to lead their sites consistent with Smartlink policy and procedure.
• Act as point of escalation for client and internal team.
• Direct the day‑to‑day work of team members through the provision of a structure and the creation and articulation of clear and measurable goals.
• Monitor progress and results of the team, including contractors, and provide timely and effective evaluations and feedback.
• Work with team to maintain an accurate budget for each assigned site through ownership of approval of the cost and billing for all services projects.
• Provide annual, quarterly, weekly, and ad hoc reporting pertaining to services project activity.
• Contribute to Smartlink’s body of knowledge on process design, modeling, execution, monitoring, and optimization.
• Maintain professional, ethical, and company standards at all times.
• Champion Smartlink’s beliefs and values through everyday actions.
• Other duties as assigned.

• Strong leadership and mentoring skills to include coaching and development of future leaders.
• Strong financial leadership skills and proven experience in the analysis and management of budgets.
• Demonstrated success in developing and managing project teams and programmatic work that involve high levels of collaboration.
• Extensive knowledge of the wireless industry and its practices including leasing, zoning, and construction.
• Ability to thoughtfully provide feedback and adapt behavior to feedback received.
• Results…