Operations Manager

Job Title

Operations Manager

Job Description Summary

The Operations Manager for our Orlando, Jacksonville, and Stuart, Florida offices is a strategic and hands-on leader responsible for overseeing all aspects of local operations. This role is designed to support our Brokers and service lines by ensuring seamless operational delivery across a wide range of functions including-but not limited to-brokerage and administrative support, marketing and production design, financial analysis, transaction management, reprographics, and facilities.

This individual is accountable for the overall health of the office, including team morale, culture, engagement, and cross-functional connectivity. They serve as the primary escalation point for internal and external stakeholders, ensuring timely resolution of issues and continuity of service. The Operations Manager will lead with a people-first mindset, driving operational efficiency, data integrity, and strategic forecasting. Key responsibilities include financial modeling, AR/AP processing, vendor management, CRM oversight, and process optimization.

Partnering closely with market and regional leadership, this role is critical to implementing best practices, supporting business growth, and maintaining a high-performing, inclusive, and engaged office environment that reflects Cushman & Wakefield's values of integrity, collaboration, and client-centricity. This role will report directly to the Managing Director of Operations.

Job Description

Key Responsibilities

* Serve as the strategic advisor and business partner to the local Managing Principal in all aspects of the business.

* Oversees all operational aspects of the business for the Orlando, Jacksonville, and Stuart offices.

* Lead, mentor, and manage administrative, operational, and support staff across multiple service lines.

* Foster a positive and inclusive office culture, promoting engagement, morale, and collaboration.

* Serve as the escalation point for internal and external operational issues.

* Oversee office operations including purchasing, facilities, technology, mailroom, reprographics, and vendor management.

* Drive process improvement and operational efficiency across all functions.

* In partnership with the local Managing Principal, manage financial operations including budgeting, forecasting, financial modeling, AR/AP processing, and expense tracking.

* Partner with HR to recruit, onboard, and evaluate staff; support performance management and development.

* Ensure compliance with company policies, licensing, and regulatory requirements.

* Promote CRM usage and maintain data accuracy for pipeline and revenue reporting.

* Support deal documentation, commission accounting, and transaction expense reconciliation.

* Collaborate with regional and national teams to implement strategic initiatives and share best practices.

* Coordinate local events and initiatives in partnership with Marketing and HR.

* Maintain business continuity and emergency preparedness plans.

Qualifications

* Bachelor's degree in Business Administration, Finance, Real Estate, or a related field preferred.

* Minimum of 5+ years of proven success in business administration/management and operations leadership roles. Commercial real estate experience is strongly preferred.

* Experience managing multi‑location or multi‑market operations preferred.

* Project Management Professional (PMP) certification is a plus.

* High proficiency in Salesforce, Microsoft Office 365 Suite (Excel, Word, PowerPoint, Outlook), Power BI, and other applicable tools.

* Strong ability to analyze and interpret P&L statements and financial data.

* Demonstrated success in process improvement and operational efficiency.

* Excellent interpersonal communication, leadership, and relationship-building skills.

* Strong organizational and project management capabilities.

* Experience in conflict resolution and executive-level communication.

This role is expected to be on-site a minimum of four (4) days weekly and will require occasional travel within and outside of the markets listed (up to 10% as business dictates).

Cushman & Wakefield also provides eligible employees with an opportunity to…