Supervisor Underwriting SCE

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Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and it’s our change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable, and growing company combined with a focus on all things people. It’s our team members who make us an employer of choice and the vibrant company we are today.

We strive to make both our internal and external communities better everyday!

The purpose of this job is to lead, train, and develop a motivated and skilled team of Underwriting Assistants and/or Underwriting Technicians. This position exists to ensure accurate and timely data entry, account processing, and policy/submission handling across multiple jurisdictions for the Workers Compensation line of business. Ensures consistent procedures are followed, processing and analyses are accurate and thorough, and all deadlines are met.

• Ensures that account processing, risk modeling data entry, premium booking, and/or policy/submission handling are performed correctly and on a timely basis.
• Monitors the quality and quantity of work for the unit.
• Ensures department standards are met in a timely manner.
• Tracks individual team members’ error rates and the types of errors made to ensure rates meet department standards for accuracy.
• Audits files monthly for accuracy and timeliness.

Evaluates workflow processes and recommends changes to increase productivity.

• Monitors workflow process to include accuracy, organization, and prioritization of Underwriting Assistant's and Underwriting Technician’s workloads.
• Trains team members on procedures and systems including how to set up and manage policy files manually.
• Trains team members on the processes behind interpreting and analyzing policy and account documentation.
• Participates in process development and modification.

Creates a customer-focused culture.

• Develops a cohesive team that works well together and creates team camaraderie and a productive spirit.
• Serves as the main contact for Service Centers questions for agents, brokers, insureds, and other Company departments.
• Answers escalated customer inquiries and resolves issues and complaints.
• Refs inquiries to management when appropriate.
• Connects SCE Team Members to the greater mission, goals, and results of the Company and the WCU line of business.

Develops and leads a team of underwriting technicians and assistants.

• Provides daily direction to the team. Communicates Mission, Values, and other organization operating principles to direct and indirect reports.
• Establishes and maintains the overall work cadence and, in partnership with LOB Leadership, ensures performance and outcomes strive for excellence in delivery and customer experience. Ensures that the entire assigned team is engaged and that leadership practices for the department encourage development, recognition, and retention.
• Establishes and holds team accountable to and adheres to hiring criteria, on-boarding, and training requirements for incoming staff.
• Oversees the performance management and development process for team members and performs performance management duties, development planning and coaching for direct reports.
• Acts as a resource for team members to answer questions and solve complex problems.

Directly supervises employees within the Workers’ Comp Underwriting SCE team and carries out supervisory responsibilities in accordance with company policies and…