Assistant Manager, CMP Busch Gardens; TAMPA

Assistant Manager, CMP Busch Gardens (TAMPA) Wyndham Hotels & Resorts
• Orlando, Florida, USA

Travel Leisure Co. is the world's leading vacation ownership and travel membership company with a dynamic and growing portfolio of resort travel club and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Assists the CMP Marketing Manager in overseeing the daily operations and productivity of the CMP Marketing Team. Assists with interviewing, hiring, supervision, training, and development of associates as well as behavior and performance management. Demonstrates knowledge of the vacation ownership industry and supports sales and marketing initiatives aligned with company objectives.

• Direct supervision of CMP Marketing staff: interview, hire, and train associates; plan, assign, and direct work; conduct performance reviews; motivate, reward, and provide disciplinary action when necessary (termination and conflict resolution). (45% time)
• Maintain total site marketing penetration standards set by management. Run daily reports. Prepare daily and weekly status reports to include but not limited to show factors and penetration rates to be submitted in a timely manner for corporate deadlines. Prepare additional reports deemed necessary by management. (30% time)
• Coordinate with Front Line sales management regarding tour seats available and potential tour flow. Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies). (10% time)
• Maintain copies of invitations and daily tour manifests for reference purposes. Resolve issues pertaining to tour status, bookings, coding, etc. Order and maintain departmental supplies (collateral material, uniforms, etc.) (10% time)
• Other duties as assigned (5% time)

Minimal

Education: High School Diploma, GED, or equivalent

Training requirements: None

Knowledge and skills:

• Excellent verbal and written communication skills; must maintain a high level of professionalism at all times
• Ability to effectively coach, counsel, and motivate direct reports
• Provide exceptional customer service (must communicate in a positive and effective manner when dealing with upset owners)
• Ability to efficiently multi‑task
• Ability to negotiate effectively
• Working knowledge of marketing databases
• Ability to recruit, train, and develop employees
• Ability to lead by example
• Detail oriented and accurate
• Ability to carry out responsibilities in accordance with the organization's policies and applicable laws
• Demonstrated problem‑solving ability

Technical

Skills:

Maintain up to date knowledge on all company systems such as Mainframe Focus and CRS.

Job experience: Two (2) years marketing experience required, primarily in the vacation ownership industry.

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel Leisure Co. benefits include:

Note:

Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure – speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

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