Regional Manager

Position Regional Manager Reports to Vice President of Property Management:

The Regional Manager is the result driven leader responsible for achieving exceptional financial performance goals and maintaining the physical condition and marketability of properties in a multi-state region. Effectively develops and leads strong property management, compliance, leasing, maintenance, and resident services teams to accomplish short and long-term objectives for assigned portfolios and established performance benchmarks. Maintain a high degree of trust, loyalty, and truthfulness as a Fiduciary of Columbia Residential.

Direct Reports:
Community Managers, Senior Service Managers, and Senior Community Managers

Essential Functions of the Position:
Responsible for meeting or exceeding established performance benchmarks:

• Effectively develops and leads strong property management teams to accomplish short and long-term objectives for assigned portfolios and established performance benchmarks.
• Consistently proves to be the dependable and knowledgeable leader of the management team.
• Executes accurate and effective record keeping methods.
• Ensures complete and accurate information about prospective and current residents is recorded and all documents meet legal requirements and conform to company policies and procedures (execution of the lease, application, eviction process, etc.).
• Assesses and recommends changes to current policies and operational practices. Plans, develops, and implements operating policies, procedures, and organizational structure.
• Collaborates to set operational goals for each property and establishes company standards for property operations, leasing, collections, customer service, and workplace safety.
• Fosters a professional image in all aspects of property operations by setting a positive example to his/her staff.
• Can be relied upon to carry out the responsibilities efficiently and effectively.
• Enforces and adheres to company policies, rules, and regulations.
• Represents Columbia Residential to the public and collaboratively develops a partnership with public officials, businesses, and agencies.
• Demonstrates sound decision-making ability.
• Able to effectively solve problem issues and create positive outcomes.
• Follows instructions and completes tasks as assigned.
• Ensures that issues are thoroughly addressed and effectively resolved.
• Displays understanding of standards of performance. Communicates these and other necessary standards to property personnel. Measures performance against these standards
• Demonstrates exceptional customer service skills Consistently participates in team and project meetings. Effectively utilizes training, coaching employee evaluations, and other means to ensure employee’s performance consistently meets or exceeds standards of performance. Where necessary, address weaknesses in performance.
• Demonstrates effective use of management skills including motivation, evaluation, delegation, and supervision. When necessary, displays competence in recruiting, selecting, hiring, and training of new employees.
• Preserves and respects resident and applicant confidentiality.
• Ensures program compliance: REAC, LIHTC, HUD, other agencies, and lenders.
• Implements solid procedures for the collection of rents on a timely basis, as well as strong efforts to recover lost income due to write-offs.
• Understand the budget process through analysis of operating statements and develop strategies to meet or exceed budgeted levels of income and expense.
• Effectively utilizes the tools available (statements, etc.) to monitor property performance.
• Maximizes income to the property through increased rental rates, collection of miscellaneous income, effective resident retention programs, etc.
• Minimizes expenditures for the property by preventative maintenance practices, eliminating or delaying expenditures, comparative shopping practices, and maintaining reasonable levels of inventory.
• Oversees preparation of annual operating budgets and performs budget projections for all properties.
• Analyzes actual income and expenses against approved budget guidelines, directs corrective action, and requests appropriate budgetary adjustments.
• Con…