Assistant General Manager

Overview

Outlines the role of Assistant General Manager. Provides strong operational leadership and ensures unparalleled customer service philosophies.

• Support the General Manager in maintaining and furthering the Hotel Brand Standards to heighten Guest Satisfaction (GSS).
• Execute on all Accounts Receivable and Payable duties within the first 30 days.
• Familiarize yourself with all HR processes within the first 30 days and play a large part in new hire onboarding and success.
• Develop staff optimization plans for newly hired and current leaders and staff so they understand their mission and have the tools to offer service, satisfaction and success.

• Bachelor’s degree plus at least one (1) year of related Assistant General Manager experience; or high school diploma or equivalent plus at least three (3) years of related experience; or any equivalent combination of education and experience that provides the above skills, knowledge of and abilities.
• Computer skills required – must communicate effectively through email and manipulate and decipher information quickly from spreadsheets and databases.
• Experience with hotel information systems required.

• Hotel experience.
• Opera and M3 system experience.
• Solid Operations Manager experience within a Select Service and/or Extended Stay property.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.