Case Manager Supervisor

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rft new port richey, fl, us

5 days ago requisition

position summary :

this is an entry level management position responsible for the supervision and coordination of quality services and staff of a case management team focused on the provision of case management services in the areas of dependency and adoption.

essential functions:

• responsible for direct supervision of case management team as well as coordination, accuracy, appropriateness, and timeliness of workflow.
• must be available as mentor and coach to assist and train team members in the timely preparation and completion of work assignments.
• may carry out an occasional case troubleshoot and ensure timely monitoring and delivery of services.
• may require the use of your personally owned vehicle.
• ability to document timely in a clear, concise manner, and teach others to do so.
• possess skills to assist, interpret, and deliver case and court related information.
• possess a positive attitude concerning all aspects of working in a challenging environment including significant patience and respect for peers and team members, as well as the children and families receiving program services.
• arrive/report to work on time and ready to work.
• principles of eeo compliance and a workplace of dignity and respect.
• ability to work cooperatively in a group/team setting.
• ability to take guidance and direction from supervisors.
• abide by core values and mission statement of the agency.
• ability to participate in on call rotation.
• proficiency in microsoft suites.

*** these essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related marginal duties as required***

education & experience:

bachelor's degree in human services, master’s degree preferred. Case management certification required. Subject matter expertise in foster care and adoptions. 2+ years of supervisory experience and 2+ years in direct service preferred.

specific job responsibilities and goals include but are not limited to:

• supervise day to day operations of one case management team under the direction of program director and assistant program director, case management services.
• oversee and direct the client data collection and reporting processes, ensuring that services are delivered as designed and outcome measures defined by the program are accomplished.
• ensures of cases have a full case review supervision bimonthly and the case manager has individual supervision bimonthly. These will be alternated every other month, ensuring the case manager feels supported and mentored.
• participate in projection tracker updates and permanency cohort meetings.
• intentionally participates in the retention of staff, treating everyone based on their level of need.
• coordinates team on-call cycle ensuring that clients have access to case management and other staff as appropriate.
• handles low level crisis calls and situations, informing, and engaging chain-of-command as necessary and appropriate.
• provides, as needed, assigns direct services to programs, children, and families.
• participates in community groups, meetings, and training related to program issues yfa is involved in at the direction of program director and assistant program director.
• maintains professional certification by participating in continuing education process.
• must understand and demonstrate sensitivity to cultural, community, family, and child needs.
• completes other tasks or special projects as assigned.
• participate in the on-call rotation.
• other duties as assigned by immediate supervisor or leadership.
• trained and authorized to access protected health information.

physical requirements:

ability to travel regionally on a regular basis and statewide as needed; ability to bend, lift, and carry 30 pounds.