Workforce Optimization Manager

The Manager of Workforce Optimization is responsible for leading workforce planning and labor optimization initiatives that support operational excellence, financial performance, and workforce effectiveness. This role serves as a key partner to Operations, Finance, Human Resources, and Revenue Management to develop and execute workforce strategies that align labor investments with business objectives.

The Manager will lead complex workforce planning work streams, provide leadership and development to Workforce Optimization analysts, drive the adoption of workforce planning methodologies, performance management frameworks, and data-driven decision making. This role will also directly support 15-20 bases as well as lead a team. This role bridges strategic workforce planning with operational execution by translating business challenges into actionable workforce solutions and measurable outcomes.

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.

Signature provides a variety of benefits, programs, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans. From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.
Our Benefits:

Medical/prescription drug, dental, and vision Insurance Health Savings Account Flexible Spending Accounts Life Insurance Disability Insurance
401(k)
Critical Illness, Hospital Indemnity and Accident Insurance Identity Theft and Legal Services Paid time offPaid Maternity Leave Tuition reimbursement Training and Development Employee Assistance Program (EAP) & Perks
Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

Minimum Education and/or

Experience:

Bachelor's degree in Business, Finance, Operations, Industrial Engineering, Economics, Statistics, or a related field.
5-8 years of experience in workforce planning, labor management, capacity planning, forecasting, operational analytics, finance, or related analytical disciplines.
1-3 years of experience leading projects, work streams, or direct reports in a professional environment.

Demonstrated experience developing workforce strategies and translating analytical insights into business decisions.

Proven ability to influence leaders across multiple functional areas through data-driven recommendations.

Experience supporting operational leaders and managing complex stakeholder relationships.

Strong presentation and communication skills, including experience presenting to senior leadership audiences.

Demonstrated success managing multiple priorities and leading cross-functional initiatives in a fast-paced environment.

Additional Knowledge and Skills Strong leadership and coaching skills with the ability to develop talent and cultivate high-performing teams.

Advanced analytical, forecasting, and financial modeling capabilities.

Experience with workforce planning methodologies, scheduling strategies, labor productivity metrics, and performance management frameworks.

Strong…