Senior Community Association Manager

The Senior Community Association Manager serves as a highly experienced operational leader who is deployed across the portfolio to support communities, leadership teams, and Boards of Directors based on organizational and operational needs. Based out of the corporate office, this role acts as a trusted advisor, problem solver, and strategic partner, providing leadership for complex communities, special projects, leadership transitions, performance improvement initiatives, and critical operational challenges.

This position serves as an extension of Regional Leadership, ensuring consistency, operational excellence, and exceptional resident experiences across the region. The Senior Community Association Manager is expected to quickly assess needs, establish credibility with Boards and stakeholders, stabilize operations, mentor team members, and deliver results in dynamic environments.

• Build trusted Board relationships and provide strategic guidance on governance, operations, and resident matters.
• Provide guidance and recommendations to Boards on best practices, policy implementation, risk management, and community planning.
• Facilitate Board meetings, annual meetings, workshops, and strategic planning sessions as needed.
• Ensure Board decisions are executed effectively while maintaining compliance with governing documents and applicable regulations.

• Lead complex or high-profile communities and ensure consistent execution across community operations and amenities.
• Collaborate with the club operations teams and the regional club directors.
• Provide interim management support during leadership vacancies, transitions, leave coverage, or organizational restructuring.
• Assess community operations, identify opportunities for improvement, and implement best practices that enhance service delivery and operational performance.
• Ensure consistent execution of standards, processes, and resident-facing services throughout assigned communities.

• Partner on budgeting, forecasting, financial performance, and operational efficiency.
• Monitor financial performance and identify opportunities to improve operational efficiency, cost management, and service outcomes.
• Review financial reports and provide recommendations regarding expenditures, contracts, capital projects, and operational investments.
• Support communities in achieving financial objectives while maintaining exceptional resident experiences.

• Partner with Lifestyle, Wellness, F&B, Golf, and other leaders to deliver a cohesive resident experience.
• Foster positive relationships with residents while addressing community concerns with professionalism, empathy, and responsiveness.
• Support community events, initiatives, and engagement strategies that enhance resident satisfaction and community culture.
• Serve as a highly visible leader and ambassador for the organization’s service standards.

• Own complex resident, Board, staffing, vendor, and operational issues before escalation to the Regional Director.
• Lead the resolution of sensitive or high-risk situations by identifying root causes, developing action plans, and driving accountability.
• Provide leadership during periods of operational disruption, conflict, or organizational change.
• Support investigations, compliance matters, and special projects assigned.

• Serve as onsite manager for properties as operational needs fluctuate.
• Mentor Community Association Managers, develop talent, and serve as a resource for challenging situations.
• Provide coaching, guidance, and support on operational challenges, Board…