Manager, Volunteer Service

Overview

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Role: Responsible for the development, implementation, management and coordination of all aspects of the Volunteer program. Directly supervises, supports, develops and evaluates Volunteer Specialists, Volunteer Specialist Coordinators and Volunteers.

• Bachelor’s degree or equivalent education preferred.
• Minimum of two years of direct experience in volunteer activities.
• Minimum of two years of supervisory experience.
• Demonstrated skills in administrative functions.
• Demonstrated skills in communications, both written and oral, and organization management.
• Valid Florida Driver’s License and required auto liability insurance.

• Develop short-range and long-range goals for the Volunteer program, in collaboration with the Director, Volunteer Services.
• Provide the organization with critical, creative thinking and ideas around issues and changes necessary to stay current with events that affect hospice/Volunteer program.
• Assess and monitor the program performance and develop appropriate Volunteer activity and position tracking, trending, and reporting.
• Provide processes and workflows to document Volunteer support processes for all departments and functions at their respective affiliate(s).
• Oversee and validate the accuracy of monitoring and a record keeping system used by the Volunteer Coordinators, including type of Volunteer services delivered, percentage of patient population served, count of active Volunteers, verification of current training/certifications and other compliance requirements for Volunteers, Volunteer utilization, and actual Volunteer reporting of time spent.
• Ensure active participation and support of departmental staff as part of CSH interdisciplinary teams and the QAPI program.
• Ensure the process for Volunteer training and educational programs meets all regulatory statutes and standards of care regarding hospice philosophy, policy, and practice in all areas of the affiliate.
• Develop and consult on Volunteer recruitment, orientation, and retention satisfaction programs to ensure Volunteers meet assessed needs of all departments. Design, develop, and drive successful implementation of additional Volunteer options to participate. Evaluate effectiveness of each new program option and recommend continuation, expansion, or removal of Volunteer options.
• Develop and oversee screening mechanisms to ensure appropriateness of individuals for volunteer assignments. Ensure every Volunteer Coordinator accurately tracks the complete volunteer onboarding process and maintains all required screening and training levels.
• Assist in departmental budget creation. Oversee and be fiscally responsible to ensure the department operates within designated budgetary allocations, including planning and implementation of recognition and social events for Volunteers.
• Provide robust email, phone and in-person communication with direct staff, volunteers, hospice house management team, all regions’ team management, senior leadership, and other departments.
• Responsible for timely compliance of staff/volunteer required training including flu inoculation response and compliance, annual evaluation administration, annual SPARE completion, and compliance required staff administration.
• Participate in community presentations, marketing campaigns, and represent Cornerstone as appropriate.
• Other job duties as assigned.

• Demonstrates initiative and skills in planning and organizing work.
• Displays a desire to set and meet objectives and to find increasingly efficient ways to perform tasks.
• Completes work, care, and documentation with accuracy within agency time frames.
• Requires minimal supervision and is self-directed.
• Exhibits adaptability, flexibility, self-control and maturity in work and behavior.
• Uses listening skills that…