Database Manager

Position Title: Database Manager
Reports To: Director of Development

FLSA Status: Salary – Exempt – Full-Time

The Development Database Manager serves as the primary administrator and subject matter expert for the Coalition's donor database (Donor Perfect), supporting the integrity, accuracy, management, and strategic use of fundraising data. This position is responsible for donor database administration, gift processing, donor records, reporting, portfolio management, data analysis, and related systems that support the Development Team's fundraising activities.

The Development Database Manager maintains the data infrastructure used to support donor cultivation, stewardship, solicitation strategies, campaign planning, fundraising performance, and Board reporting while ensuring timely gift processing, acknowledgments, accurate donor records, and ongoing improvement of database practices and functionality.

• Administer and maintain the Development donor database (Donor Perfect), ensuring the integrity, accuracy, consistency, and appropriate use of donor and fundraising data.
• Maintain database integrity through routine updates and corrections, oversight of data-entry practices, duplicate management, constituent record audits, and ongoing data-quality improvement initiatives.
• Maintain responsibility for the timely and accurate entry and recording of charitable contributions, recurring gifts, pledges, soft credits, memorial gifts, matching gifts, and donor information within Donor Perfect.
• Process donations, generate Daily Contributions Reports, and prepare timely donor acknowledgment letters within established departmental timelines.
• Maintain and improve procedures for logging and tracking financial and Gift-in-Kind donations to support accurate documentation, valuation, and reporting.
• Analyze fundraising and donor data, prepare reports and forecasts, and develop targeted mailing lists to support fundraising campaigns, donor stewardship, Board reporting, and Development Team decision-making.
• Develop and maintain donor segmentation, monthly-giving records, donor tiers, and fundraiser portfolios to support moves management and fundraising activities.
• Generate donor receipts and assist with invoices related to sponsor ships, event participation, and other contributions.
• Develop and maintain recurring reports and dashboards for the Development Team, CEO, Board of Directors, and organizational leadership, including information regarding fundraising performance, donor trends, and campaign results.
• Monitor recurring-giving activity, including upcoming lapsed monthly donors, failed recurring gifts, expiring payment methods, and other potential retention concerns, and provide relevant reporting to the Development Team.
• Manage sponsorship entry and related donor records within One Cause, including benefit tracking, reporting, and reconciliation with Donor Perfect.
• Maintain knowledge of Donor Perfect updates, functionality, and recommended practices; identify and recommend system enhancements; and provide internal training and support regarding database functionality and appropriate use.
• Respond to donor requests, public inquiries, and Development Team data-support requests in a professional and timely manner.
• Generate and distribute annual tax receipts and year-end giving statements, ensuring accurate and timely delivery consistent with applicable requirements and organizational procedures.
• Support Development Office incoming calls and serve as a liaison to other departments as needed.
• Monitor and manage grant portals and the Coalition's P.O. Box.
• Assist with special projects and Development initiatives as assigned.

• Experience with donor management systems (Donor Perfect…