Assistant Nurse Operations Manager - Critical Care Unit - Varies Shift - Horizon West

Assistant Nurse Operations Manager – Critical Care Unit – Horizon West Hospital

Take on the role of Assistant Nurse Operations Manager (ANOM) for the Critical Care Unit at Horizon West Hospital. This full‑time, night‑shift position with 24/7 responsibility manages unit operations, patient care, budgeting, staff recruitment, quality improvement, and customer experience.

The ANOM supports the Unit Nursing Operations Manager in overseeing nursing practice and administrative tasks, providing leadership on customer experience, budgeting, human resources, shared leadership, and quality outcomes.

• Competitive pay with evening, night, and weekend shift differentials.
• All‑inclusive benefits from day one: student loan repayment, tuition reimbursement, free college education programs, retirement savings, paid paternity leave, fertility benefits, elder and childcare backup, pet insurance, PTO/holidays.
• Recognized as a best‑in‑state employer by Forbes; named one of the “Best Places to Work in Healthcare” by Modern Healthcare.

• Shared 24/7 accountability with the Nursing Operations Manager.
• Recruitment, selection, interviews, and evaluation of new team members.
• Coordinate corrective action, progressive discipline, career advancement with HR.
• Investigate event reports; provide feedback to management and team.
• Oversee scheduling to ensure adequate staff mix for each shift.
• Maintain patient flow to achieve expected outcomes.
• Conduct nurse leader rounds and reviews to identify variances from best practice and standards.
• Participate in process/quality improvement initiatives.
• Uphold customer experience standards; perform service recovery as needed.
• Interface with patients and families to provide instruction and promote participation in care.
• Lead staff meetings, Gemba board, or huddles; demonstrate ownership of unit outcomes.
• Perform direct patient‑care activities as required.
• Exhibit excellent interpersonal skills and team collaboration.
• Maintain privacy and confidentiality of staff information.
• Complete incident reports and follow up event reports.
• Adhere to attendance policies and comply with ADA, FMLA, and other applicable regulations.
• Maintain compliance with all Orlando Health policies and procedures.

• Communicate ideas clearly in verbal and written form.
• Advocate for nursing staff concerns.
• Implement strategies that promote education, health, and safety.
• Promote diversity, equity, and inclusion.
• Demonstrate collaborative, collegial relationship skills and conflict resolution.
• Serve as a mentor and coach to team members.
• Promote a safe working environment; support follow‑up for workplace‑violence occurrences.

• Bachelor of Science in Nursing (BSN) required;
  Master of Science in Nursing (MSN), Doctor of Nursing Practice (DNP), or BSN with a graduate degree in business or health‑related field preferred.

• Current Florida RN license or Nurse Licensure Compact.
• Basic Life Support (BLS) certification required.
• Additional certifications may be required:
  Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS), Neonatal Resuscitation Program (NRP), Trauma Nurse Core Course (TNCC).

Two (2) years as a Registered Nurse in an advanced care unit (ICU, ED).

Mid‑Senior level.

Full‑time.

Management and Manufacturing;
Industry: Hospitals and Health Care.